259 posts What we do in life, echoes in eternity!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Europe
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 50 and 99 users
Prothemeus says

Hopefully the dev’s will read this but I currently have a user who says he had sent me emails through the contact form on our profile page and he had mentioned that the contact form said that emails were sent succesfully but I haven’t received them and they are not stored in the spam folder. The odd thing is that I haven’t encountered this problem with other users and have received their emails, even today.

Any ideas?

(Ah, typo in the title!)

208 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey Paul!

Hmm, interesting. I’ve checked our email app, as far as I can see everything sent through your form has been delivered by us.

Do you know roughly what date the email(s) were sent?

Thanks! :grin:

Christian

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
NestoLab says

Hey Paul!

Hmm, interesting. I’ve checked our email app, as far as I can see everything sent through your form has been delivered by us.

Do you know roughly what date the email(s) were sent?

Thanks! :grin:

Christian

same problem i send email via profile but the author didn’t receive it check this post

http://themeforest.net/forums/thread/need-partner-designer-html5-css3-bootstrap/127926
259 posts What we do in life, echoes in eternity!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Europe
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 50 and 99 users
Prothemeus says

Hi Christian,

Roughly about 4.5 hours ago at the time of writing this post. He said he had also emailed me a week ago but no specific day or time was given.

If you want I can forward his username but due to privacy I won’t post it here. If you can see it in the backend, his username has the letters M and Q and the digits 22 in them.

208 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

same problem i send email via profile but the author didn’t receive it check this post http://themeforest.net/forums/thread/need-partner-designer-html5-css3-bootstrap/127926
Hey Nesto!

Hmm, that’s odd! I’ve had a look and it looks like the message you sent was successfully delivered, perhaps it landed in the Author’s spam / junk folder, or they’re checking the wrong email address?


Hi Christian,

Roughly about 4.5 hours ago at the time of writing this post. He said he had also emailed me a week ago but no specific day or time was given.

If you want I can forward his username but due to privacy I won’t post it here. If you can see it in the backend, his username has the letters M and Q and the digits 22 in them.

Yep. I can see 2 attempts to contact you, our system’s showing they were both delivered successfully. Do you have any kind of server-level spam filter? Also, are you using a mail client? I’ve heard some stories of Mac users not receiving some our Emails to their desktop app, but have found the messages logging into webmail.

If you want to carry this on in private, feel free to open up a ticket and reply here with the ticket ID :grin:

C

259 posts What we do in life, echoes in eternity!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Europe
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 50 and 99 users
Prothemeus says

Nope, I’m using Gmail and never had any issues with this before. I have checked the other folders as well but the emails don’t show. No need to carry this on in private, I think you have all the information. Just wanted to let you guys know so that you’re aware of the problem although I don’t know if this is caused by the marketplace system or Gmail but again, I haven’t encountered any issues with before.

Thanks!

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
NestoLab says


same problem i send email via profile but the author didn’t receive it check this post http://themeforest.net/forums/thread/need-partner-designer-html5-css3-bootstrap/127926
Hey Nesto!

Hmm, that’s odd! I’ve had a look and it looks like the message you sent was successfully delivered, perhaps it landed in the Author’s spam / junk folder, or they’re checking the wrong email address?

that what is happened and also i tried to send a message from my profile to my self also didn’t receive it, and also i make a subscription to this thread but i didn’t receive any emails.

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
NestoLab says

ok i figure out what is the problem and i make a ticket

Ticket ID #DUE-519-93901

read the ticket then you can contact me directly to NestoLab@yahoo.com

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
NestoLab says

hi Christian,

please take a look for this ticket too

Ticket ID #TJR-348-82284

208 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Thanks Nesto!

Followed up on both tickets for you :grin:

- Christian

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