134 posts
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NestoLab says

hi Christian,

now i can receive :) but can’t send :(

911 posts Never trust a ballerina with a moustache
  • Attended a Community Meetup
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  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
  • Interviewed on the Envato Notes blog
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+1 more
Carmen says

Hi Nesto,

Is this still a problem? Let me know and I can check where we are at with investigating it. :)

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
NestoLab says

Hi Nesto, Is this still a problem? Let me know and I can check where we are at with investigating it. :)


i didn’t receive any emails from envato ( solved thanks to Christian )

other authors didn’t receive my messages ( still a problem )

and i tried to send a message to my self via profile but didn’t received it.

so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Thanks.
24 posts
  • Author had a Free File of the Month
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dan_fisher says
Hi,
Same here. I don’t receive:
  1. Email notifications from item discussion page.
  2. Direct messages sent via contact form.
All settings on profile page are correct. Spam folder is empty.

Thanks!

Dan Fisher

212 posts Marketplace Support
  • Envato Staff
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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MhW Staff says

Hey Dan!

Would you be able to open a support ticket and reply here with the ticket ID when you’ve done so?

You won’t receive an automatic reply (as your emails are being blocked), but the ticket ID will show on the confirmation page after submission. Thanks! :grin:


so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Hmm, that’s odd! Could you let me know where you’re trying to send emails from?

Thanks! :grin:

-Christian

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
NestoLab says

so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Hmm, that’s odd! Could you let me know where you’re trying to send emails from?

Thanks! :grin:

-Christian
Hello Christian,

i send a message to my self, to you :) and also to another author.

at least both of us ( me and the other author didn’t get the email ).

Thanks,

Mohammed
86 posts
  • Elite Author
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+1 more
tansh says

One of my theme buyer sent me mail twice through my profile page contact form yesterday, haven’t received.

Working fine when checked with another account. Not sure if this is happening with some others too. Do I need to open support ticket, as it creates -ve opinion about support if I don’t reply to mail for more than 12hrs ( which I never received :) ). Thanks.

134 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
NestoLab says

One of my theme buyer sent me mail twice through my profile page contact form yesterday, haven’t received. Working fine when checked with another account. Not sure if this is happening with some others too. Do I need to open support ticket, as it creates -ve opinion about support if I don’t reply to mail for more than 12hrs. ( which I never received :) ). Thanks.
according to my problem, if you receive an email from another other author so your email is ok and your client have a problem like me.
24 posts
  • Author had a Free File of the Month
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  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
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dan_fisher says

Hi Christian,
Thanks for your reply. Just created a ticket #SPC-681-75880
Is there some reason for emails been blocked?
Thanks!

86 posts
  • Elite Author
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  • Author had a File in a Mini Bundle
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  • Exclusive Author
+1 more
tansh says

according to my problem, if you receive an email from another other author so your email is ok and your client have a problem like me.
Thanks!
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