174 posts
  • Sells items exclusively on Envato Market
  • Has sold $1,000+ on Envato Market
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NestoLab says

hi Christian,

now i can receive :) but can’t send :(

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
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Carmen says

Hi Nesto,

Is this still a problem? Let me know and I can check where we are at with investigating it. :)

174 posts
  • Sells items exclusively on Envato Market
  • Has sold $1,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
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NestoLab says

Hi Nesto, Is this still a problem? Let me know and I can check where we are at with investigating it. :)


i didn’t receive any emails from envato ( solved thanks to Christian )

other authors didn’t receive my messages ( still a problem )

and i tried to send a message to my self via profile but didn’t received it.

so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Thanks.
32 posts Designer & Developer
  • Elite Author: Sold more than $75,000 on Envato Market
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dan_fisher says
Hi,
Same here. I don’t receive:
  1. Email notifications from item discussion page.
  2. Direct messages sent via contact form.
All settings on profile page are correct. Spam folder is empty.

Thanks!

Dan Fisher

306 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
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+7 more
MhW Envato team says

Hey Dan!

Would you be able to open a support ticket and reply here with the ticket ID when you’ve done so?

You won’t receive an automatic reply (as your emails are being blocked), but the ticket ID will show on the confirmation page after submission. Thanks! :grin:


so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Hmm, that’s odd! Could you let me know where you’re trying to send emails from?

Thanks! :grin:

-Christian

174 posts
  • Sells items exclusively on Envato Market
  • Has sold $1,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Has referred 1+ members
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NestoLab says

so, the problem receive ( solved thanks to Christian ), send ( still a problem )

Hmm, that’s odd! Could you let me know where you’re trying to send emails from?

Thanks! :grin:

-Christian
Hello Christian,

i send a message to my self, to you :) and also to another author.

at least both of us ( me and the other author didn’t get the email ).

Thanks,

Mohammed
158 posts
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  • Has been a beta tester for an Envato feature
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  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
tansh says

One of my theme buyer sent me mail twice through my profile page contact form yesterday, haven’t received.

Working fine when checked with another account. Not sure if this is happening with some others too. Do I need to open support ticket, as it creates -ve opinion about support if I don’t reply to mail for more than 12hrs ( which I never received :) ). Thanks.

174 posts
  • Sells items exclusively on Envato Market
  • Has sold $1,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Has referred 1+ members
+2 more
NestoLab says

One of my theme buyer sent me mail twice through my profile page contact form yesterday, haven’t received. Working fine when checked with another account. Not sure if this is happening with some others too. Do I need to open support ticket, as it creates -ve opinion about support if I don’t reply to mail for more than 12hrs. ( which I never received :) ). Thanks.
according to my problem, if you receive an email from another other author so your email is ok and your client have a problem like me.
32 posts Designer & Developer
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a Most Wanted contest
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
+4 more
dan_fisher says

Hi Christian,
Thanks for your reply. Just created a ticket #SPC-681-75880
Is there some reason for emails been blocked?
Thanks!

158 posts
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
tansh says

according to my problem, if you receive an email from another other author so your email is ok and your client have a problem like me.
Thanks!

Helpful Information

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