380 posts
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+2 more
vishnusathyan
says

im able to sent private mails, but not receiving any. started a ticket of course :(

1116 posts
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+6 more
uziiuzair
says
Not sure if this is of any help, but seems like Gmail had a few email delivery issues on the day this thread was opened (4/10/2014)
http://www.google.com/appsstatus#hl=en&v=issue&ts=1397145599000&sid=1&iid=d683373309e67e1a2b7fb151f6a1d4d2
399 posts Help Team Leader
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+7 more
MhW
Envato team
says

Hi Christian,
Thanks for your reply. Just created a ticket #SPC-681-75880
Is there some reason for emails been blocked?
Thanks!
Brilliant, thanks Dan!

I can see the problem, now we’re just trying to work out what exacting is causing the problem. Interestingly this is effecting Yahoo users significantly more than any other email provider, so perhaps therein lies the problem?

In your case your issue will self-resolve in ~12 hours from now. I’d probably recommend changing your Support email address from Yahoo to Gmail or a custom domain to prevent this happening in the future :grin:

- Christian
39 posts Designer & Developer
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+6 more
dan_fisher
says

Hi Christian,
It seems that everything is working great now. Issue solved.
Thanks a lot for you support :)

176 posts
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NestoLab
says

Hello Christian,

I changed my email provider and the problem now is solved thanks for your help Christian

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