im able to sent private mails, but not receiving any. started a ticket of course
- Envato Staff
- Support Staff
- Has been a member for 5-6 years
- United Kingdom
- Referred between 1 and 9 users
- Bought between 50 and 99 items
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Attended a Community Meetup
dan_fisher saidBrilliant, thanks Dan!
Thanks for your reply. Just created a ticket #SPC-681-75880
Is there some reason for emails been blocked?
I can see the problem, now we’re just trying to work out what exacting is causing the problem. Interestingly this is effecting Yahoo users significantly more than any other email provider, so perhaps therein lies the problem?
In your case your issue will self-resolve in ~12 hours from now. I’d probably recommend changing your Support email address from Yahoo to Gmail or a custom domain to prevent this happening in the future
It seems that everything is working great now. Issue solved.
Thanks a lot for you support
I changed my email provider and the problem now is solved thanks for your help Christian