im able to sent private mails, but not receiving any. started a ticket of course
dan_fisher saidBrilliant, thanks Dan!
Thanks for your reply. Just created a ticket #SPC-681-75880
Is there some reason for emails been blocked?
I can see the problem, now we’re just trying to work out what exacting is causing the problem. Interestingly this is effecting Yahoo users significantly more than any other email provider, so perhaps therein lies the problem?
In your case your issue will self-resolve in ~12 hours from now. I’d probably recommend changing your Support email address from Yahoo to Gmail or a custom domain to prevent this happening in the future
It seems that everything is working great now. Issue solved.
Thanks a lot for you support
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.