1235 posts How's the surf doing?
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
+1 more
tommusrhodus says

Hey Devs,

I’m noticing that the p/month isn’t ticking over properly at the moment, I’ve got an item that’s well over a month old now and the p/month counter isn’t splitting the sales amount properly.

Sorry if this has already been identified and mentioned.

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly helped protect Envato Market against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+3 more
Dzinc says

Hi Tom, are you referring to the total number of sales difference between profile and earnings page? If so, a ticket has indeed already been forwarded to the devs. Please refer to this thread. Thanks!

1235 posts How's the surf doing?
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
+1 more
tommusrhodus says

Hey Dzinc,

No I’m talking about this;

The above is taken from a theme uploaded on the 7th of March, usually the counter would split after the first month, you can see this hasn’t happened, or perhaps, has this now changed to split after a 2 month period? And then I’ve just opened this thread and made myself look silly :)

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly helped protect Envato Market against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+3 more
Dzinc says

Hi again Tom, I see what you mean now, you’re referring to the item stats from the Portfolio page. I’ve checked my author account and everything seems fine, being split per month as usual.

Is this only happening with that one specific item? Maybe a browser plugin could be causing it? Either way, a quick note has been added to the devs, just to make sure.

If anyone else is having the same issue, please do let us know, by providing as much detail as possible.

67 posts
  • Elite Author
  • Referred between 50 and 99 users
  • Bought between 10 and 49 items
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
SmoothThemes says

Had the same issue with TommusRhodus.

Regards.

484 posts Dream big
  • Elite Author
  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
  • Referred between 50 and 99 users
  • Croatia
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
pixel-industry says

We have the same issue, but only on last three items in our portfolio.

45 posts
  • Elite Author
  • Most Wanted Bounty Winner
  • Bought between 100 and 499 items
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Exclusive Author
ppandp says

+1

427 posts
  • Elite Author
  • Football Contest Participant/Runner-up
  • Bought between 50 and 99 items
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Grew a moustache for the Envato Movember competition
  • Referred between 10 and 49 users
+1 more
Jaynesh says

I’m having the same issue on my latest item.

On my other items, it was calculated straight away which was also a problem because if the item was approved at the end of the month closing at 1 sale then that data wouldn’t be very accurate when the average was calculated with the following month.

by
by
by
by
by
by