1078 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Contributed a tutorial on Tuts+
  • Sells items exclusively on Envato Market
+6 more
survivor says

Hey,

there is a really strange behavior with items preview pop-up and price box in Firefox as well as on iPhone 3GS. Tested in IE and Chrome and it works fine there.

Edit: using FF 27.0.1 version (btw. the Edit button also wasn’t working until I refreshed this page).

That is what I see while moving my mouse over an item – no pop-up image.

And that is when I click any item. The price box isn’t loading (waited few minutes).

Only when I’m on this page and refresh it with F5 – the price box shows, but when I jump to another Item the box isn’t loading again.

Can You please take a look at it? There are still over 15% users over the world using FF.

Here is the thread about my iPhone = same problem with price box and pop-up image:

http://graphicriver.net/forums/thread/box-with-price-not-loading-on-my-iphone/121334#977885
319 posts
  • Has sold $10,000+ on Envato Market
  • Joined an Envato Football competition
  • Has been a beta tester for an Envato feature
  • Located in United Kingdom
+4 more
Patchesoft says

This was happening to me too, but it’s fixed now I believe.

1078 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Contributed a tutorial on Tuts+
  • Sells items exclusively on Envato Market
+6 more
survivor says

This was happening to me too, but it’s fixed now I believe.

For me still not working :/

1106 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 7 years
  • Made it to the Authors' Hall of Fame
+12 more
ranfirefly says

^ Happened to me as well.
The price box does not appear… unless I refresh the page, and sometimes it doesn’t help either.

1147 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Has referred 100+ members
+2 more
TanyDi says

I have this problem with price box from 2 months – Chrome browser but have no problem in Firefox.

898 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 3 years
+5 more
infuse01 says

This issue with the price box is caused due to URL Parameters. If you come to a page with this issue simply remove everything after the ? in the URL and hit enter. The page will reload with a working price box :)

1078 posts
  • Has sold $40,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Contributed a tutorial on Tuts+
  • Sells items exclusively on Envato Market
+6 more
survivor says

This issue with the price box is caused due to URL Parameters. If you come to a page with this issue simply remove everything after the ? in the URL and hit enter. The page will reload with a working price box :)

Not exactly as I just entered only www.graphicriver.net – nothing else. Anyway it is not a problem for me to hit F5 and refresh the page, but the buyers don’t know the reason and how to solve it and if they come to an item, they can’t see the purchase button and that is really confussing – especially for the people who visit marketplaces for the first time.

319 posts
  • Has sold $10,000+ on Envato Market
  • Joined an Envato Football competition
  • Has been a beta tester for an Envato feature
  • Located in United Kingdom
+4 more
Patchesoft says

Yeah I am getting the issue again now :(

746 posts All things are possible, for one who believes.
  • Won a competition
  • Sells items exclusively on Envato Market
  • Located in Canada
  • Has sold $750,000+ on Envato Market
+8 more
TimMcMorris says

This has actually been happening to me for a little while since the major UI change. The box at the top right takes forever to load on most pages, and recently, always needs a refresh to display correctly. I’m using FireFox.

Mostly annoying to me right now because I am trying to make a purchase!

319 posts
  • Has sold $10,000+ on Envato Market
  • Joined an Envato Football competition
  • Has been a beta tester for an Envato feature
  • Located in United Kingdom
+4 more
Patchesoft says

I have this feeling it’s to do with the Twitter API; the Twitter API has recently been taking forever to load and it looks like when it grabs the purchase button area it is also grabbing the tweet and facebook counts. Since the tweets take forever to load, it just slows down everything else.

You can view the Twitter API status here: https://dev.twitter.com/status

It shows they are having issues currently.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by