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survivor says

I have this feeling it’s to do with the Twitter API; the Twitter API has recently been taking forever to load and it looks like when it grabs the purchase button area it is also grabbing the tweet and facebook counts. Since the tweets take forever to load, it just slows down everything else.

You can view the Twitter API status here: https://dev.twitter.com/status

It shows they are having issues currently.

I don’t know anything about that API, but in general – woudn’t that API cause the same issue in all browsers?

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Patchesoft says

Hmm I found clearing my cache made it work again.

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survivor says

Still not working…. any dev reply would be really appreciated.

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KingDog Envato team says

Have you opened up a Support ticket yet? http://support.envato.com/ If you haven’t, please be as detailed and specific as possible. Thanks!

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Gewora says

Have you opened up a Support ticket yet? http://support.envato.com/ If you haven’t, please be as detailed and specific as possible. Thanks!

Why don’t you just pass over this problem to the staff? Envato should want to fix this issue as soon as possible in their own interest.

I am also not sure which details you need? Just open a bunch of items and you will see that the pricing box does not load.

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KingDog Envato team says

Why don’t you just pass over this problem to the staff? Envato should want to fix this issue as soon as possible in their own interest. I am also not sure which details you need? Just open a bunch of items and you will see that the pricing box does not load.

It’s always best to go through the Support ticket system with any support issue. That way they can collect all the details to try and replicate and fix the error. The forums are not best used as a support channel.

I’ll let Support know so they can check out any current open tickets. Thanks!

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survivor says


Why don’t you just pass over this problem to the staff? Envato should want to fix this issue as soon as possible in their own interest. I am also not sure which details you need? Just open a bunch of items and you will see that the pricing box does not load.

It’s always best to go through the Support ticket system with any support issue. That way they can collect all the details to try and replicate and fix the error. The forums are not best used as a support channel.

I’ll let Support know so they can check out any current open tickets. Thanks!

Still not working. Sorry Kingdog I missed your replies about the opening Ticket, but in fact I wanted to write it here, so other users can try it on their sides, so You have more then one evidence, that it is not on the side of one user, but it is a general problem, which imo is more detailed then 1 person with opening ticket or may be I’m just too lazy to open a ticket ;)

Now I have a feeling that we live in bureaucracy here, since noone will fix it until I open a Ticket?

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bensmithett Envato team says

Hey all, rest assured we’re looking into this (I just found out that this particular thread existed).

As mentioned here, so far we’ve been unable to reproduce the problem to isolate & fix it.

We’ll keep investigating and keep you updated, but in the meantime I’d very much appreciate as much information about:

  • your browser
  • browser extensions
  • operating system

& any other information you think might be helpful. I’ll be watching this thread, but feel free to open a support ticket & get the info to us a little more privately if you prefer (please refer to this post).

Thanks, Ben

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survivor says

Hey Ben,

thank You for joining this and I’ll will start with the information:

Browser – FF 27.0.1

Extensions – Firebug 1.12.6, Garmin Communicator 4.1.0, Greasemonkey 1.15, Quick Translator 1.0

User Scripts – Dashboard Plus for Envato Marketplaces 1.2.0, Pixelentity Statement Booster and Statementer for Envato’s marketplaces 1.9.6.1

Operating System – Windows 7 Profesional – 64bit

If You need more info, let me know.

Jan

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bensmithett Envato team says

Hi all,

We’ve shipped a change to the way we load JavaScript that should see these issues go away.

Thanks for your patience while we looked into it. While we still haven’t been able to reproduce the bugs, and we don’t believe they were very widespread, it was clear to us from your comments that they were real and needed fixing.

If you continue to see problems, don’t hesitate to open a support ticket. We’ll keep an eye on this thread, but Support is the most reliable way to make sure we hear about any issues.

:) Ben

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