Hi,
Recently I took one of my items out from AD. Today I got an email from a user saying that he purchased the file I took out, and he’d like to re-download it, but can’t since it’s been taken out.
The thing is that when I press that email link where authors check if the sender actually boiugh the file, there’s nothing there.
So it’s like he never puchased it. Is it possible that he actually did buy it and it doesn’t show because I took it out? Because I don’t know whether to send him the files or not.
Thanks,
- 50
- Sold between 100 000 and 250 000 dollars
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author had a Free File of the Month
- Won a Competition
- Author was Featured
- Item was Featured
- Bought between 10 and 49 items
i’d say, just send the file.
how many times can this happen ?
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Author had a Free File of the Month
- Bought between 1 and 9 items
- Exclusive Author
- Europe
- Has been a member for 3-4 years
- Referred between 10 and 49 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
If you took the file out how did he know you had it?
Unless hes been keeping track of your portfolio 
- Microlancer Beta Tester
- Sold between 100 000 and 250 000 dollars
- Has been a member for 6-7 years
- Author was Featured
- Item was Featured
- Interviewed on the Envato Notes blog
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
You can try to ensure the buyer is contacting with the correct account, sometimes they have multiple account. 
- Envato Staff
- Reviewer
- Sold between 100 000 and 250 000 dollars
- Author had a Free File of the Month
- Featured in a Magazine
- Author was Featured
- Item was Featured
- Bought between 10 and 49 items
Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of month 
he claim it was a free file of the month
Like you wouldnt know that yourself if it was 
- Sold between 100 000 and 250 000 dollars
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author had a Free File of the Month
- Won a Competition
- Author was Featured
- Item was Featured
- Bought between 10 and 49 items
Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of monthyeah, but you did know he was dishonest while 50 don’t![]()
imho, it’s better to have an happy cheater than a pissed customer
- Envato Staff
- Reviewer
- Sold between 100 000 and 250 000 dollars
- Author had a Free File of the Month
- Featured in a Magazine
- Author was Featured
- Item was Featured
- Bought between 10 and 49 items
Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of monthyeah, but you did know he was dishonest while 50 don’t![]()
imho, it’s better to have an happy cheater than a pissed customer
that’s why I just said to beware 
Hey 50,You can always contact support for these kinds of situations. Simply include the buyers username and we’ll confirm it for you.
![]()
I did ask the same question
. I’m curious about how this works 
Thanks guy for the help 
- 50
I must do this
if (50) {
Yo wassup 50,
};
if (CrackerJack) {
Yo wassup Crackaz,
};
I’ve had this happen before. maybe once. Trust me, if there aint no proof, they be scammin’. Someone recently just contacted me saying they bought one of my files, but couldn’t download it again because they bought it on a membership that was banned. I don’t remember how it turned out.
it was like 2 days ago. Lots have happened from then til’ now. Like sleep. Sorry.
