736 posts fifty_tons and CodingJack
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ant_farm
says

Hi,

Recently I took one of my items out from AD. Today I got an email from a user saying that he purchased the file I took out, and he’d like to re-download it, but can’t since it’s been taken out.

The thing is that when I press that email link where authors check if the sender actually boiugh the file, there’s nothing there.

So it’s like he never puchased it. Is it possible that he actually did buy it and it doesn’t show because I took it out? Because I don’t know whether to send him the files or not.

Thanks,

- 50

2054 posts
  • Has referred 50+ members
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  • Elite Author: Sold more than $75,000 on Envato Market
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bitfade
says

i’d say, just send the file.

how many times can this happen ?

1688 posts Envato Elite Author
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+8 more
Tean
says

If you took the file out how did he know you had it?

Unless hes been keeping track of your portfolio :D

1044 posts Freelance Flash and JavaScript Developer
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 8 years
+10 more
sike
says

You can try to ensure the buyer is contacting with the correct account, sometimes they have multiple account. :)

1633 posts fueledweb.com
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RimmonTrieu
says

Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of month :|

1955 posts
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Emroni
says
he claim it was a free file of the month

Like you wouldnt know that yourself if it was :P

2054 posts
  • Has referred 50+ members
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  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+11 more
bitfade
says
Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of month :|
yeah, but you did know he was dishonest while 50 don’t
imho, it’s better to have an happy cheater than a pissed customer

1633 posts fueledweb.com
  • Has referred 10+ members
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+8 more
RimmonTrieu
says
Or you should beware of dishonest buyer. A guy asked me to support my file that he never bought, he claim it was a free file of the month. I’ve never submitted a free file of month :|
yeah, but you did know he was dishonest while 50 don’t
imho, it’s better to have an happy cheater than a pissed customer

that’s why I just said to beware ;)

736 posts fifty_tons and CodingJack
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Became a Top 20 Author of the Month
+6 more
ant_farm
says
Hey 50,

You can always contact support for these kinds of situations. Simply include the buyers username and we’ll confirm it for you.

:)

I did ask the same question :D. I’m curious about how this works :)

Thanks guy for the help :)

- 50

2309 posts
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theflyingtinman
says

Were you logged in with the correct username when you checked? I presume it wasn’t a 50andJack file you are talking about. :)

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