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Typps says

I would say you already extended common courtesy in your responses. He is expecting too much for someone that has been around for 6 years with several hundred items purchased :)

Too bad you had to waste 2 hours on this but you handled yourself nicely!

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ichurakov says

Too bad you had to waste 2 hours on this but you handled yourself nicely!
Thank you. :-) ...and I gon new experinece.
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MeGustaMusic says

Thank you. :-) ...and I gon new experinece.

That is a great way to see it. At least you learnt something from a bizarre situation =) You dealt with that smoothly.

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pixelgrade says

I for one don’t care about license verification. We have a helpdesk that doesn’t require such a verification. We like to trust people. Why you say? For one I would like to think that we can get people so pleased with our support that they will feel ashamed and go buy it for real. Second, by engaging with them I can get valuable feedback even if we didn’t get a sale. Third, we only offer support for the latest version of a theme; so if one can’t update to the latest version… :)

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ichurakov says

Story finished. I got my 1 star. :-)

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GDragoN says

I for one don’t care about license verification. We have a helpdesk that doesn’t require such a verification. We like to trust people. Why you say? For one I would like to think that we can get people so pleased with our support that they will feel ashamed and go buy it for real. Second, by engaging with them I can get valuable feedback even if we didn’t get a sale. Third, we only offer support for the latest version of a theme; so if one can’t update to the latest version… :)

That’s all OK if you have a team of people doing support and everything. Most developers here work alone, and spending time on users without license is quite expensive use of time that should go to help users that bought the license and to develop new things.

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ichurakov says

Another question to you guys. :-) Do you provide support to customers who already gave 1 star?

1792 posts Don't Worry, Be Happy
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FinalDestiny says

Uhm, that depends, if he leaves a 1 star and writes why.. I try to explain what was the problem and, hopefully, get him to change his opinion.

But with customers that I already talked to and that rated 1* after I didn’t do something.. or because he expected the theme to do something… no, I don’t offer any more support to them.

It’s up to you, you can always be polite and say the customer’s right, even if he isn’t… Or you can simply ignore the ratings and just move on & ignore the 1 star customers. They don’t add value to your business and they should be avoided.

328 posts Keeping Things Simple
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cmoreira says

Story finished. I got my 1 star. :-)

He couldn’t comment using the account that made the purchase, but he could use that account to make the rating?

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ichurakov says
He couldn’t comment beacuse
The person that purchase this file is away and is not around via a PC at this time.
So, seems this person came back and did what he did. :-)
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