722 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps says

I would say you already extended common courtesy in your responses. He is expecting too much for someone that has been around for 6 years with several hundred items purchased :)

Too bad you had to waste 2 hours on this but you handled yourself nicely!

320 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
+5 more
halfdata says

Too bad you had to waste 2 hours on this but you handled yourself nicely!
Thank you. :-) ...and I gon new experinece.
395 posts
  • Has sold $10,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
MeGustaMusic says

Thank you. :-) ...and I gon new experinece.

That is a great way to see it. At least you learnt something from a bizarre situation =) You dealt with that smoothly.

382 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

I for one don’t care about license verification. We have a helpdesk that doesn’t require such a verification. We like to trust people. Why you say? For one I would like to think that we can get people so pleased with our support that they will feel ashamed and go buy it for real. Second, by engaging with them I can get valuable feedback even if we didn’t get a sale. Third, we only offer support for the latest version of a theme; so if one can’t update to the latest version… :)

320 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
+5 more
halfdata says

Story finished. I got my 1 star. :-)

254 posts
  • Has sold $10,000+ on Envato Market
  • Won a Most Wanted contest
  • Made it to the Authors' Hall of Fame
  • Has referred 10+ members
+4 more
GDragoN says

I for one don’t care about license verification. We have a helpdesk that doesn’t require such a verification. We like to trust people. Why you say? For one I would like to think that we can get people so pleased with our support that they will feel ashamed and go buy it for real. Second, by engaging with them I can get valuable feedback even if we didn’t get a sale. Third, we only offer support for the latest version of a theme; so if one can’t update to the latest version… :)

That’s all OK if you have a team of people doing support and everything. Most developers here work alone, and spending time on users without license is quite expensive use of time that should go to help users that bought the license and to develop new things.

320 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
+5 more
halfdata says

Another question to you guys. :-) Do you provide support to customers who already gave 1 star?

1880 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Made it to the Authors' Hall of Fame
+8 more
FinalDestiny says

Uhm, that depends, if he leaves a 1 star and writes why.. I try to explain what was the problem and, hopefully, get him to change his opinion.

But with customers that I already talked to and that rated 1* after I didn’t do something.. or because he expected the theme to do something… no, I don’t offer any more support to them.

It’s up to you, you can always be polite and say the customer’s right, even if he isn’t… Or you can simply ignore the ratings and just move on & ignore the 1 star customers. They don’t add value to your business and they should be avoided.

330 posts Keeping Things Simple
  • Has referred 500+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+8 more
cmoreira says

Story finished. I got my 1 star. :-)

He couldn’t comment using the account that made the purchase, but he could use that account to make the rating?

320 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
+5 more
halfdata says
He couldn’t comment beacuse
The person that purchase this file is away and is not around via a PC at this time.
So, seems this person came back and did what he did. :-)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by