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kailoon Envato team says

My suggestion here. Will it be nice to let the user read the documentation before they purchase?

Fox example, authors have their own methods in posting, including images in a post, the path etc. But, users might have their own preferences too.

Any suggestions?

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mads says

It’s a good idea, but maybe we should just rely on being able to message an author before buying, and asking him/her questions that way. I’m not sure users need to see the doc files before buying.

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JJenZz says

You could always upload documentation to your own server and then link to it in the template description.

This is what I plan on doing when I release my first WordPress template (if ever I get round to it lol).

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BroOf says

A Private Message script would be a good soloution. So the authors can give the useres support before buying. Also you could include an auto message maybe if there were new comments on your desings with a little note at the inbox of your private message box.

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mads says
A Private Message script would be a good soloution. So the authors can give the useres support before buying. Also you could include an auto message maybe if there were new comments on your desings with a little note at the inbox of your private message box.

This would probably result in some spam once the author gets really popular, though. Just got around to thinking of that. If you have a lot of items, giving support on all of them before the user actually purchases anything could really take some time away from designing themes.

My suggestion: An F.A.Q. for each theme, where the author can put answers to support questions up. This way, the author only has to answer each question once.

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Amanda says

I agree with Mads about the FAQ style questions. It would be much more beneficial for both authors and potential users of the themes.

For many of my own templates, the “ReadMe” file includes code snippets and explanations of how to customize them, which I’d prefer to be read only with the purchase of the full theme.

The same goes for template support too. On my main site, I have released many free themes and if I were to answer every support question for these, I’d never have time to blog, research or design!

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hagdesigns says

When I eventually get my template section done on my site I’m going to put an faq for each template so I won’t be getting a bunch of emails from people asking the same questions which takes away from creating more great templates.

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