1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
teamcoolen
says

Hi there guys,

Ive just purchased the ExtraNews wordpress template but when downloading the theme, it stops at 2.8/3.0 MB (of 3.7MB) saying the file is unavailable due to a server error.

Other theme ive downloaden worked fine though…

any advice?

2 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
gnrtoney
says

Having timeout errors on a few files I have purchased. Help would be appreciated and quickly.

639 posts
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
+1 more
Crakken
says

You guys should open a ticket over at http://support.envato.com/ right away.

590 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
CodeSwift
says

Try with a different browser.

2 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
gnrtoney
says

Personally, I have used both a Mac and a PC, three different browsers to try to download the files. I have tried opening a case previously with an “I’m sorry but we can’t do anything” type reply.

590 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
CodeSwift
says

Could it be bad internet connection?

107 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
mailmilisku
says

Contact the support.

1 post
  • Has been part of the Envato Community for over 5 years
  • Has collected 50+ items on Envato Market
antoncata
says

I used the service for two years without problems but now I have this problem for two weeks, I applied to support, the answer was pretty childish … but in the answer was still something that helped. I used an online proxy and it worked perfectly. For now I am in China and it is possible that there will be a security issue imposed.

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