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myrealpage says

I purchased an item, and it’s about 250mb, I have tried downloading it multiple times on a couple different computers. The most I had downloaded was about 115mb, before the download freezes up.

It can go for 5 minutes, or 5 seconds, and then just freezes up (says 177kb/s, but no data is being transferred (the download speed will eventually slow down to 0 over time))... This is the first thing I have ever purchased here and have tried multiple browsers, and still am getting the same problem!

I try pausing the download and restarting it, but then I get an error:

P:\Projects\file.zip.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

What can I do to solve this problem???

1530 posts AEdorde.com - After Effects Projects
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dorde says

Contact support.envato.com and ask them to check if file is ok.
btw file.zip.part sounds strange, all files have only zip extension (filename.zip).

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juicy says

I have the same issues. With multiple purchases. It’s almost like it get’s disconnected every 10 mins.. and with no resume option its really a pain in the ass..

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yeremia says

Make sure use only standard download from the browser, don’t use any download manager.

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FXPRODUCTIONS says

I’ve just experienced the exact same problem with my very first purchase and am using the BROWSER only – am VERY unimpressed with Videohive if there is no solution to this – customer service is appalling.

548 posts
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yeremia says
FXPRODUCTIONS said
I’ve just experienced the exact same problem with my very first purchase and am using the BROWSER only – am VERY unimpressed with Videohive if there is no solution to this – customer service is appalling.

When you Download, try don’t to open any site or search any item. Sometime when download start connection must stable.

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Comache says

The same problem here.

Trying to download for the first time a 450MB download. First it stops to about 200MB. Now it’s at 222MB but with 5 hours left. Download with Chrome on OSX . I have very good (fiberoptic) connection, si there is no problem with my internet connection

548 posts
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yeremia says
Comache said
The same problem here. Trying to download for the first time a 450MB download. First it stops to about 200MB. Now it’s at 222MB but with 5 hours left. Download with Chrome on OSX . I have very good (fiberoptic) connection, si there is no problem with my internet connection

When you Download, try don’t to open any site or search any item. Sometime when download start connection must stable.

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pudsuk says

Like many others, I am trying to download a 450mb file.

I also get to various points during download.

I have tried setting it off downloading and doing nothing, it starts off fast 300kbs, then drops down to around 90kbs and sits there and the download time just goes up, I had 3 days to download just now.

I would like this resolved, as paid for the item, but I dont have my purchase.

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pudsuk says

Just to add, I have tried three times today, various times.

Best I have got was 313/465mb and it just stopped Worst 18.5/465

This is the only site where I have to download and not touch my mouse or the download might stop – its like being on dialup again telling my kids, dont use the net!

Please help sort!!

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