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phaedon says

Hi,

I’m literally beside myself because I can’t download an update of a theme I’ve been working on and I deleted the previous version sitting on my computer and server. In my downloads folder, there is a message that reads “Download not available. Item reached download limit.”

Please, I have purchased many scripts from Envato and was not even aware of this limit. I have submitted a support ticket 5 days ago and still have not received a response. My website is totally paralyzed.

Could anyone please help? Unique ID is 18480.

Best regards, George

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Creattive says

Hi, contacting support was the right move. I marked your post here for a staff member to reply.

To speed up the process even more, you can try to contact @envato_support via twitter and tell them your Ticket ID.

Greetings, Tobi

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contrastblack Envato team says

@Creattive Flagging the post was the right move, as I was already here! :)

Hey phaedon,

Someone from Support will be in touch shortly to assist you. In case you’ve used a Download Accelerator / Manager application, please try to avoid that in the future, as this effectively counts as multiple, simultaneous downloads making that limit quite tangible even on a single attempt.

Thank you for your patience!

Later Edit – Support has just responded :D

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phaedon says

Damn that was fast. Those were some hazy days I spent waiting. Confidence restored! Thanks!

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contrastblack Envato team says

No problem, and really sorry for the delay in getting a response! Glad this was sorted out :)

Helpful Information

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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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