2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
TuckerW
says

Hi all,

I am having trouble downloading my theme. I recently purchased the Editorial theme produced by woothemes. The payment was confirmed, however, when I go to my downloads section to download the theme, nothing is there. I contacted customer support, but to no avail. Has anybody had similar problems? Any help would be greatly appreciated

-T

407 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
PaddyTaylor
says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
TuckerW
says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

yes i purchased using a credit card via paypal

6786 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Your account doesn’t show any purchases. Perhaps you purchased under a different account?

1 post
  • Has collected 1+ items on Envato Market
  • Located in United States
bromptonAlameda
says

We bought the Theme Forest theme this morning. It is failing it’s download onto my new Wordpress site. Help please???

1430 posts
  • Has sold $1,000+ on Envato Market
  • Had an item that was trending
  • Achieved the monthly Community Superstar Award
  • Helped protect Envato Market against copyright violations
+4 more
crelegant
says

We bought the Theme Forest theme this morning. It is failing it’s download onto my new Wordpress site. Help please???

Are you using any download managers?

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