2 posts
  • 2 Years of Membership
  • Collector Level 1
TuckerW
says

Hi all,

I am having trouble downloading my theme. I recently purchased the Editorial theme produced by woothemes. The payment was confirmed, however, when I go to my downloads section to download the theme, nothing is there. I contacted customer support, but to no avail. Has anybody had similar problems? Any help would be greatly appreciated

-T

407 posts
  • 3 Years of Membership
  • Collector Level 1
PaddyTaylor
says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

2 posts
  • 2 Years of Membership
  • Collector Level 1
TuckerW
says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

yes i purchased using a credit card via paypal

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Your account doesn’t show any purchases. Perhaps you purchased under a different account?

1 post
  • Collector Level 1
  • United States
bromptonAlameda
says

We bought the Theme Forest theme this morning. It is failing it’s download onto my new Wordpress site. Help please???

1544 posts
  • Beta Tester
  • Author Level 3
  • Trendsetter
  • Community Superstar
+5 more
crelegant
says

We bought the Theme Forest theme this morning. It is failing it’s download onto my new Wordpress site. Help please???

Are you using any download managers?

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