2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
TuckerW says

Hi all,

I am having trouble downloading my theme. I recently purchased the Editorial theme produced by woothemes. The payment was confirmed, however, when I go to my downloads section to download the theme, nothing is there. I contacted customer support, but to no avail. Has anybody had similar problems? Any help would be greatly appreciated

-T

407 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
PaddyTaylor says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
TuckerW says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

yes i purchased using a credit card via paypal

5342 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Your account doesn’t show any purchases. Perhaps you purchased under a different account?

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