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TuckerW says

Hi all,

I am having trouble downloading my theme. I recently purchased the Editorial theme produced by woothemes. The payment was confirmed, however, when I go to my downloads section to download the theme, nothing is there. I contacted customer support, but to no avail. Has anybody had similar problems? Any help would be greatly appreciated

-T

407 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
PaddyTaylor says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
TuckerW says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

yes i purchased using a credit card via paypal

6110 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Your account doesn’t show any purchases. Perhaps you purchased under a different account?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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