2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
TuckerW says

Hi all,

I am having trouble downloading my theme. I recently purchased the Editorial theme produced by woothemes. The payment was confirmed, however, when I go to my downloads section to download the theme, nothing is there. I contacted customer support, but to no avail. Has anybody had similar problems? Any help would be greatly appreciated

-T

407 posts
  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 2-3 years
PaddyTaylor says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
TuckerW says

You have no buyer badge so are you sure you actually purchased the theme and not just deposited money to your account?

yes i purchased using a credit card via paypal

5184 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Your account doesn’t show any purchases. Perhaps you purchased under a different account?

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