1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market

I had purchased the real estate open house/auto them combo. I downloaded and don’t even have the files necessary to begin anything at all – just basic licensing, etc. info – NOTHING else.

I’ve tried several times. I’ve tried support, I’ve tried Twitter and no response.

I paid for a product I did not receive. Does anyone know how I can actually obtain working copies of the files so I can start? I DID pay for this!


3526 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
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Hi CResults1,

Sorry you’ve been having trouble with your purchase! I assume you have tried re-downloading the file from your Downloads page?

I’m not sure how long ago you contacted support, but during high volume periods it may take up to a week for them to respond.

You may also try contacting the theme author via their profile page to see if they can assist you. Perhaps they can send you a copy of the theme directly, or there is some trick to finding the appropriate files in your download :)

I’m sure support will be able to get it sorted out, sorry for the trouble!


1914 posts
  • Member of the Envato Team
  • Located in Canada
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
Envato team

Hey CResults1, We have responded to the ticket. Please check your inbox. Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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