- Bought between 1 and 9 items
- Has been a member for 1-2 years
I had purchased the real estate open house/auto them combo. I downloaded and don’t even have the files necessary to begin anything at all – just basic licensing, etc. info – NOTHING else.
I’ve tried several times. I’ve tried support, I’ve tried Twitter and no response.
I paid for a product I did not receive. Does anyone know how I can actually obtain working copies of the files so I can start? I DID pay for this!
Thanks
- Sold between 250 000 and 1 000 000 dollars
- Community Moderator
- Author was Featured
- Item was Featured
- Bought between 50 and 99 items
- Referred between 1000 and 1999 users
- Has been a member for 3-4 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
Hi CResults1,
Sorry you’ve been having trouble with your purchase! I assume you have tried re-downloading the file from your Downloads page?
I’m not sure how long ago you contacted support, but during high volume periods it may take up to a week for them to respond.
You may also try contacting the theme author via their profile page to see if they can assist you. Perhaps they can send you a copy of the theme directly, or there is some trick to finding the appropriate files in your download 
I’m sure support will be able to get it sorted out, sorry for the trouble!
Chris
- Microlancer Beta Tester
- Exclusive Author
- Envato Staff
- Support Staff
- Sold between 10 000 and 50 000 dollars
- Author was Featured
- Attended a Community Meetup
- Canada
- Bought between 50 and 99 items
Hey CResults1, We have responded to the ticket. Please check your inbox. Thanks!
