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majd_abdul
says

Hey all,

I just had two buyers who bought my latest game but got a download link to some other package instead. It shows on their comment that they bought the game, but one of the them says he got documents only, and the other says he got some wordpress theme instead!

I tried downloading the package myself and I got all the files correctly.

Anyone know about such a problem?

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ParkerAndKent
says
majd_abdul said
Hey all,

I just had two buyers who bought my latest game but got a download link to some other package instead. It shows on their comment that they bought the game, but one of the them says he got documents only, and the other says he got some wordpress theme instead!

I tried downloading the package myself and I got all the files correctly.

Anyone know about such a problem?

This sounds really bad if it’s a bug :O

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matu
says

yeah that doesn’t sound good one bit

did they try re-downloading?

nice game by the way

1603 posts AEdorde.com - After Effects Projects
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dorde
says

Last night I found another bug at envato marketplaces, but I cat’t find “report a bug” form anywhere. How can I report it? At support.envato.com… there is no category for report a bug. Any form for that?
Thanks

1950 posts Do the Needful
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JamiGibbs
says

Hi majd_abdul,

Make sure that you send a support ticket about that issue so they can look into it. If there’s a problem we definitely want to head it off before it affects other users. ;)

http://themeforest.net/support

@dorde

Selecting ‘General Inquiry’ will be sufficient to report a bug, I’d think.

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KingDog
Envato team
says

You can use General Inquiry to report a bug for now. We may have to look at adding bug reporting into the selections. Thanks :)

(Update: It appears that I now owe Jami a beer)

1603 posts AEdorde.com - After Effects Projects
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dorde
says

Thanks!
I just submitted ticket. I didnt received ticked id on mail…
If it’s possible check it asap. I’m sure I deserved few beers for this. :p



Edit: Ticket ID: PHH -632-20513

1950 posts Do the Needful
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JamiGibbs
says
KingDog said
You can use General Inquiry to report a bug for now. We may have to look at adding bug reporting into the selections. Thanks :) (Update: It appears that I now owe Jami a beer)

Great minds….

And I prefer MGD . :)

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KingDog
Envato team
says
dorde said
I’m sure I deserved few beers for this. :p



Beers for everyone!

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quickandeasy
says

Someone mentioned beer?

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