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JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Turkey
JoomlaTemplateDeveloper says

Dear Support,

i am really frustrated about the support that i am not getting a response since 2 days.

All i want from you is correcting a mistake.

I made a purchase: 26 Nov 12 Purchase Rackhost Hosting & Business Theme 2390680 $-15.00

Please see my downloads, i have purchased the same material 2 times. I was planning to purchase another template.

Can you help me for this please?

I want to cancel this purchase because now it is very late and we decided to use another template.

Could you please refund the amount to my account because i want to use it for another time.

Best Regards Burak Yenig├╝n

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+11 more
ThomGeskin says

Hi Burak, welcome to the forums. Since you’ve already opened a support ticket, rest assured that as soon as the request is analyzed, you’ll be contacted. Your patience is appreciated.

In the meantime, please take a quick moment to read through Envato’s refund policy. Good luck.

no-thumbnail
JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Turkey
JoomlaTemplateDeveloper says

Hi Dzinc Studio,

thank you very much for replying my issue. May i ask very kindly? How long do you think it takes to get an answer to a support ticket?

and where is the link for open tickets at support area?

Thanks again. Burak

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+11 more
ThomGeskin says

Tickets can be created by accessing Envato Support – Support typically responds within 48 hours, but some requests may take longer, depending on the complexity of the issue and staff availability.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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