no-thumbnail
JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • 4 Years of Membership
  • Collector Level 2
  • Exclusive Author
  • Turkey
JoomlaTemplateDeveloper
says

Dear Support,

i am really frustrated about the support that i am not getting a response since 2 days.

All i want from you is correcting a mistake.

I made a purchase: 26 Nov 12 Purchase Rackhost Hosting & Business Theme 2390680 $-15.00

Please see my downloads, i have purchased the same material 2 times. I was planning to purchase another template.

Can you help me for this please?

I want to cancel this purchase because now it is very late and we decided to use another template.

Could you please refund the amount to my account because i want to use it for another time.

Best Regards Burak Yenig├╝n

3197 posts
  • Affiliate Level 7
  • Author Level 5
  • Collector Level 3
  • Feedback Guru
+14 more
94
says

Hi Burak, welcome to the forums. Since you’ve already opened a support ticket, rest assured that as soon as the request is analyzed, you’ll be contacted. Your patience is appreciated.

In the meantime, please take a quick moment to read through Envato’s refund policy. Good luck.

no-thumbnail
JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • 4 Years of Membership
  • Collector Level 2
  • Exclusive Author
  • Turkey
JoomlaTemplateDeveloper
says

Hi Dzinc Studio,

thank you very much for replying my issue. May i ask very kindly? How long do you think it takes to get an answer to a support ticket?

and where is the link for open tickets at support area?

Thanks again. Burak

3197 posts
  • Affiliate Level 7
  • Author Level 5
  • Collector Level 3
  • Feedback Guru
+14 more
94
says

Tickets can be created by accessing Envato Support – Support typically responds within 48 hours, but some requests may take longer, depending on the complexity of the issue and staff availability.

by
by
by
by
by
by