522 posts (-_-(-_-(-_-)-_-)-_-)
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 1 year
+5 more
Themewaves says

Sometimes Elite authors retired and need some vacation. I think main theme feature changing is not a support. If that existing feature not working that’s Support!

25 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
Darinka says
In my mind, support is:
  • fixing bugs (this is a must)
  • helping, when customer changes something and things break (this is more like a courtesy, because most of these issues arise from customers making a mistake, breaking a code, not reading documentation properly)
Customization is NOT support. It’s (usually per-hour) contracted work.

But in this case, the buyer complains about something broken in the theme, some bug, which is not his fault. The seller states he’s providing support, but is not reachable for many days (or weeks apparently), without any notice. Well… if I’m not temporarily able to provide support, I’ll let it know on my profile page. He’s an Elite author, he probably has enough experience to know this, before he gets angry one-star ratings. So.. let’s hope it’s nothing serious.
203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

If the author is on vacation and you have a deadline why don’t you hire a web developer? If it’s a small bug you’ll get it fixed in no time.

Please also consider that themes sold here won’t be supported forever. There will be a time when author decides to stop supporting the theme. Check out the following thread: http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160

25 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
Darinka says

He probably doesn’t want to pay for what should have worked.

wordpress-premium
wordpress-premium Recent Posts Threads Started
26 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 200+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
wordpress-premium says

Elite Author is just a badge. No need to take it serious.

4593 posts Community Mod Building awesome stuff for your mobile devices!
  • Contributed a blog post
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
  • Has sold $125,000+ on Envato Market
+15 more
Enabled Moderator says

Elite Author is just a badge. No need to take it serious.

\\

I’d give you my two cents on what you said… but the GIF above says all that’s needed.

761 posts Theme20.com
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+11 more
T20 says

I think buyers before purchase should Careful to author rating, latest comments,... or updates :)

133 posts
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
dunhakdis says

Off topic..

What I feel when lot of buyers asking for customization and they call it ‘support’.

395 posts
  • Sells items exclusively on Envato Market
  • Has collected 100+ items on Envato Market
  • Has referred 1+ members
  • Helped protect Envato Market against copyright violations
+2 more
-bianca- says

Off topic..

What I feel when lot of buyers asking for customization and they call it ‘support’.

If you really feel that way then…..stop hitting yourself, it’s unhealthy ;-)

Ontopic:
Buyers need to learn that support is not manditory and also what is considered to be support (and what is called a customization) in case an author does provide it. If authors do advertise to do so they should provide support (still not customizations). If an item is buggy the line to follow is author-support-forum. The forum is for help of course not for ranting about. Also some authors should learn that not all buyers are alike and the attitude they put up towards buyers on the forum do them more harm than good.
As a member for nearly three years I noticed a change in type of authors and type of buyers. I think the Envato business model can be slightly adjusted to that. Last but not least to keep it relevant for this post: If an author goes on holiday or something it does not hurt to leave a quick comment on the profile page. Of course it’s their call but that’s what I would do.

To TS: Do you still face issues? Did you contact support. Is there anything else the community can do for you on here? Goodluck.

4593 posts Community Mod Building awesome stuff for your mobile devices!
  • Contributed a blog post
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
  • Has sold $125,000+ on Envato Market
+15 more
Enabled Moderator says

wordpress-premium, I appreciate your nice words, but I must inform you that you should keep your “kind words” to yourself, as it’s against forum rules. Thanks

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by