139 posts Get in the spotlight
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Elite Author
  • Exclusive Author
  • Halloween Competition Winner
  • Has been a member for 4-5 years
  • Most Wanted Bounty Winner
  • Sold between 250 000 and 1 000 000 dollars
+1 more
FamousThemes says

Imagine this scenario:

You are going to a big furniture shop, and see an amazing furniture with a lot of blocks and modules, nice colors and perfectly for you house. You decided to buy it and get the pack unmounted with some instructions on how to do it. Ofcourse you are a doctor and do not know how to assemble furniture. The corect way is to hire a carpenter to do the job for you or the wrong way is to go to the store and say I cannot assemble I am a doctor and I want my money back.

Don’t want to sound bad, but the simplies way with authors that do not offer support or are busy, is to find another person to do the job for you.

You can post here on forum for some help, or on microlancer. I am sure you will recevice not 1, but a lot of replies to your request. There are users that will help you no mater if they are or not the theme creators.

Good luck.

464 posts (-_-(-_-(-_-)-_-)-_-)
  • Elite Author
  • Mongolia
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Exclusive Author
  • Beta Tester
Themewaves says

Sometimes Elite authors retired and need some vacation. I think main theme feature changing is not a support. If that existing feature not working that’s Support!

24 posts
  • Has been a member for 5-6 years
  • Slovakia
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
Darinka says
In my mind, support is:
  • fixing bugs (this is a must)
  • helping, when customer changes something and things break (this is more like a courtesy, because most of these issues arise from customers making a mistake, breaking a code, not reading documentation properly)
Customization is NOT support. It’s (usually per-hour) contracted work.

But in this case, the buyer complains about something broken in the theme, some bug, which is not his fault. The seller states he’s providing support, but is not reachable for many days (or weeks apparently), without any notice. Well… if I’m not temporarily able to provide support, I’ll let it know on my profile page. He’s an Elite author, he probably has enough experience to know this, before he gets angry one-star ratings. So.. let’s hope it’s nothing serious.
147 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

If the author is on vacation and you have a deadline why don’t you hire a web developer? If it’s a small bug you’ll get it fixed in no time.

Please also consider that themes sold here won’t be supported forever. There will be a time when author decides to stop supporting the theme. Check out the following thread: http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160

24 posts
  • Has been a member for 5-6 years
  • Slovakia
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
Darinka says

He probably doesn’t want to pay for what should have worked.

wordpress-premium
wordpress-premium Recent Posts Threads Started
1 post
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Referred between 200 and 499 users
  • Sold between 1 000 and 5 000 dollars
wordpress-premium says

Elite Author is just a badge. No need to take it serious.

4145 posts Community Mod Building awesome stuff for your mobile devices!
  • Community Moderator
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Interviewed on the Envato Notes blog
  • Author had a Free File of the Month
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Won a Competition
+9 more
Enabled Volunteer moderator says

Elite Author is just a badge. No need to take it serious.

\\

I’d give you my two cents on what you said… but the GIF above says all that’s needed.

687 posts
  • Won a Competition
  • Most Wanted Bounty Winner
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
+1 more
T20 says

I think buyers before purchase should Careful to author rating, latest comments,... or updates :)

103 posts
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Referred between 1 and 9 users
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Philippines
dunhakdis says

Off topic..

What I feel when lot of buyers asking for customization and they call it ‘support’.

323 posts
  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
-bianca- says

Off topic..

What I feel when lot of buyers asking for customization and they call it ‘support’.

If you really feel that way then…..stop hitting yourself, it’s unhealthy ;-)

Ontopic:
Buyers need to learn that support is not manditory and also what is considered to be support (and what is called a customization) in case an author does provide it. If authors do advertise to do so they should provide support (still not customizations). If an item is buggy the line to follow is author-support-forum. The forum is for help of course not for ranting about. Also some authors should learn that not all buyers are alike and the attitude they put up towards buyers on the forum do them more harm than good.
As a member for nearly three years I noticed a change in type of authors and type of buyers. I think the Envato business model can be slightly adjusted to that. Last but not least to keep it relevant for this post: If an author goes on holiday or something it does not hurt to leave a quick comment on the profile page. Of course it’s their call but that’s what I would do.

To TS: Do you still face issues? Did you contact support. Is there anything else the community can do for you on here? Goodluck.

by
by
by
by
by
by