22 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
FXoffice says

Hello.
I’ve sent emails to support several times but haven’t received a reply. My customers complain that they send me emails but I receive nothing. Newsletters from themeforest stopped to come too. Spam filter is turned off.
Thanks

539 posts Dream big
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Had an item featured in a magazine
  • Has referred 50+ members
+4 more
pixel-industry says

Hello.
I’ve sent emails to support several times but haven’t received a reply. My customers complain that they send me emails but I receive nothing. Newsletters from themeforest stopped to come too. Spam filter is turned off.
Thanks

Try to contact support via twitter: https://twitter.com/envato_support. We contacted them via twitter and got respond in two days.

1 post
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in France
beddiaf says

i have the same problem and i see that the contact-form7 has a pb with certain wp theme. so check you contact configuration and see in the second partie of the table :what you receive. fo exemple: your-email [your-message]

hope i hepl u

252 posts
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
SeventhQueen says

Seems like a problem at your end. Depending on your email hosting you should contact support from hosting company

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