21 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Sold between 50 000 and 100 000 dollars
  • Ukraine
FXoffice says

Hello.
I’ve sent emails to support several times but haven’t received a reply. My customers complain that they send me emails but I receive nothing. Newsletters from themeforest stopped to come too. Spam filter is turned off.
Thanks

453 posts Dream big
  • Elite Author
  • Has been a member for 1-2 years
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • Croatia
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
pixel-industry says

Hello.
I’ve sent emails to support several times but haven’t received a reply. My customers complain that they send me emails but I receive nothing. Newsletters from themeforest stopped to come too. Spam filter is turned off.
Thanks

Try to contact support via twitter: https://twitter.com/envato_support. We contacted them via twitter and got respond in two days.

1 post
  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
beddiaf says

i have the same problem and i see that the contact-form7 has a pb with certain wp theme. so check you contact configuration and see in the second partie of the table :what you receive. fo exemple: your-email [your-message]

hope i hepl u

250 posts
  • Elite Author
  • Won a Competition
  • Most Wanted Bounty Winner
  • Sold between 100 000 and 250 000 dollars
  • Bought between 1 and 9 items
  • Referred between 50 and 99 users
  • Exclusive Author
+2 more
SeventhQueen says

Seems like a problem at your end. Depending on your email hosting you should contact support from hosting company

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