46 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Located in United States
hlehnerer says

Would it bee possible that when support is replying to and ticket to include the original request text? It would make it easier to identify to what they are responding, if you have multiple support tickets open.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Hi hlehnerer,

We can try to quote your responses for you if you request if in your first email. Also, a friendly note that we prefer to keep everything on one ticket unless there are two or more completely separate issues. If you have any questions or concerns please don’t hesitate to contact me! :)

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