- Microlancer Beta Tester
- Referred between 1 and 9 users
- Poland
- Sold between 1 000 and 5 000 dollars
- Most Wanted Bounty Winner
- Bought between 10 and 49 items
- Has been a member for 0-1 years
- Exclusive Author
i had the same problem, used twitter to hurry envato 
- Attended a Community Meetup
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 1 and 9 items
- Contributed a Tutorial to a Tuts+ Site
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
KingDog said
Vasterad saidMaybe the reply got caught in a spam filter? I don’t see any outstanding tickets for you, but then again I’m not Support so maybe I’m missing something. Do you still have your ticket number?
Yes, that’s strange. One of my ticket from October 2012 is still without response.
My guess would be the ticket was closed. If I worked at a support desk and there was a 5 month old ticket, I’d close it too. Otherwise it would look like I wasn’t doing my job.
The ticket not being open doesn’t necessarily mean it was resolved. It just means it was closed.
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Referred between 100 and 199 users
- Sold between 250 000 and 1 000 000 dollars
- South Africa
Wow Kingdog, you have time to reply to a reply to this thread but not the original request.
What’s wrong over there?
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Has been a member for 1-2 years
- Microlancer Beta Tester
- Bought between 100 and 499 items
- Referred between 100 and 199 users
- Poland
KingDog said
Vasterad saidMaybe the reply got caught in a spam filter? I don’t see any outstanding tickets for you, but then again I’m not Support so maybe I’m missing something. Do you still have your ticket number?
Yes, that’s strange. One of my ticket from October 2012 is still without response.
You can believe me or not, but I don’t have spam filter on that email used to contact with support and ticket number is lost. I’m not complaining, because support usually doesn’t solve my problems. Better way is forum community. Support ticket is an extremity, but sometimes necessary e.g. someone want to change his theme name. The fastest way is send a message to reviewer through his profile page with ticket id. Without sending directly an email to a reviewer, I’m sure it’ll take much more time.
- Community Superstar
- Item was Featured
- Author was Featured
- Has been a member for 5-6 years
- Won a Competition
- Sold between 50 000 and 100 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users
- Europe
from the meme thread:
