- Ukraine
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
- Referred between 10 and 49 users
- Bought between 10 and 49 items
- Exclusive Author
I can confirm that I have already faced with the same issues twice, each time in a new month. Each time I created ferocious ticket, and each time my payments were processed almost immediately.
- Microlancer Beta Tester
- Author had a Free File of the Month
- Has been a member for 3-4 years
- Item was Featured
- Author was Featured
- Austria
- Exclusive Author
- Referred between 200 and 499 users
straightforward saidhttp://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461
I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
- Author was Featured
- Bought between 10 and 49 items
- Contributed a Blog Post
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Item was Featured
- Referred between 100 and 199 users
Yes thats fine when something went wrong, humans/machines are making mistakes. But I think I already waited too long for my money. I sent them all necessary mails and details to proceed with the withdrawal.
- Author was Featured
- Bought between 10 and 49 items
- Contributed a Blog Post
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Item was Featured
- Referred between 100 and 199 users
revaxarts said
straightforward saidhttp://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461
I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
Maybe I should apply for that job and the first task would be completing my withdrawal by myself 
- Ukraine
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
- Referred between 10 and 49 users
- Bought between 10 and 49 items
- Exclusive Author
revaxarts said
http://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461
Yes, yes, I’ve seen it… But looks like nothing changed since they’ve started hiring. Also it irritates me that they hide ability to view my open tickets at support center. I can’t figure out at what stage my tickets are, who is assigned to it, etc… Support is quite poor nowadays…
- Exclusive Author
- Item was Featured
- Author was Featured
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Sold between 100 000 and 250 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- India
radykal said
Withdrawal of all earnings at 31 Dec 2012 23:59:59 via Moneybookers to [mymail]. To be processed on 15 Jan 2013. Requested on 14 Dec 2012
Just requested staff reply for this.
@radykal, did you get any clarification from support about this withdrawal tab message?
- Australia
- Bought between 100 and 499 items
- Exclusive Author
- Has been a member for 2-3 years
- Interviewed on the Envato Notes blog
- Microlancer Beta Tester
- Sold between 1 000 and 5 000 dollars
Hope you gt it sorted Radykal.
Just a side note if you open a support ticket, how the f**k do you see its progress… isnt it just a case of hold one finger in the air and squint
- Ukraine
- Has been a member for 1-2 years
- Sold between 5 000 and 10 000 dollars
- Referred between 10 and 49 users
- Bought between 10 and 49 items
- Exclusive Author
Australia said
Hope you gt it sorted Radykal. Just a side note if you open a support ticket, how the f**k do you see its progress… isnt it just a case of hold one finger in the air and squint
Yes, it is, but not in the air…
- United States
- Has been a member for 4-5 years
- Exclusive Author
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Item was Featured
- Contributed a Tutorial to a Tuts+ Site
- Author had a Free File of the Month
radykal said
Maybe I should apply for that job and the first task would be completing my withdrawal by myself
lol. But in all seriousness, tickets for trouble with payments should always just be be bumped to the top of the queue.
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
Payment tickets are all handled through the Account department put I’ll make sure Support gets a status update from them. We certainly don’t want you to wait for your money. Thanks!
