20 posts
    Has referred 10+ members Has sold $5,000+ on Envato Market Has collected 10+ items on Envato Market Located in Ukraine
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straightforward says

I can confirm that I have already faced with the same issues twice, each time in a new month. Each time I created ferocious ticket, and each time my payments were processed almost immediately.

2024 posts
    Elite Author: Sold more than $75,000 on Envato Market Has sold $250,000+ on Envato Market Sells items exclusively on Envato Market Contributed a free file of the month
+8 more
revaxarts says

I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
http://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461
566 posts
    Has referred 200+ members Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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radykal says

Yes thats fine when something went wrong, humans/machines are making mistakes. But I think I already waited too long for my money. I sent them all necessary mails and details to proceed with the withdrawal.

566 posts
    Has referred 200+ members Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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radykal says


I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
http://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461

Maybe I should apply for that job and the first task would be completing my withdrawal by myself :)

20 posts
    Has referred 10+ members Has sold $5,000+ on Envato Market Has collected 10+ items on Envato Market Located in Ukraine
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straightforward says

http://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461

Yes, yes, I’ve seen it… But looks like nothing changed since they’ve started hiring. Also it irritates me that they hide ability to view my open tickets at support center. I can’t figure out at what stage my tickets are, who is assigned to it, etc… Support is quite poor nowadays…

5889 posts
    Sells items exclusively on Envato Market Elite Author: Sold more than $75,000 on Envato Market Has sold $125,000+ on Envato Market Has been part of the Envato Community for over 6 years
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VF says

Withdrawal of all earnings at 31 Dec 2012 23:59:59 via Moneybookers to [mymail]. To be processed on 15 Jan 2013. Requested on 14 Dec 2012

Just requested staff reply for this.

@radykal, did you get any clarification from support about this withdrawal tab message?

5461 posts
    Has been part of the Envato Community for over 4 years Has referred 1+ members Located in Australia Has sold $1,000+ on Envato Market
+4 more
Australia says

Hope you gt it sorted Radykal.

Just a side note if you open a support ticket, how the f**k do you see its progress… isnt it just a case of hold one finger in the air and squint

20 posts
    Has referred 10+ members Has sold $5,000+ on Envato Market Has collected 10+ items on Envato Market Located in Ukraine
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straightforward says

Hope you gt it sorted Radykal. Just a side note if you open a support ticket, how the f**k do you see its progress… isnt it just a case of hold one finger in the air and squint

Yes, it is, but not in the air… :)

5324 posts The Dude Abides
    Located in United States Elite Author: Sold more than $75,000 on Envato Market Has sold $125,000+ on Envato Market Has been part of the Envato Community for over 5 years
+9 more
CodingJack says

Maybe I should apply for that job and the first task would be completing my withdrawal by myself :)

lol. But in all seriousness, tickets for trouble with payments should always just be be bumped to the top of the queue.

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Payment tickets are all handled through the Account department put I’ll make sure Support gets a status update from them. We certainly don’t want you to wait for your money. Thanks!

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