961 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says

Hey everyone!
Recently I’ve got email from Envato:

Hi Dream-Theme,

We have initiated a quality review check of your item, [theme name removed]. Unfortunately, we’ve had to soft disable the file. We’ve received some complaints and after an inspection we have found issues and/or bugs that need to be fixed:

The contact form is not working as expected. Please release a fix.

[...]

So theme is disabled because somebody thought that contact form is not working (without actually bothering to read that form sends messages to email that was set during WordPress installation).

Now question to Envato: don’t you guys think that this is not very adequate behavior? I understand when item is disabled when there’s a crucial issue. But disabling theme for a minor issue and without contacting author for comment?.. Guys I thought we must treat each other as a RELIABLE business partners but your attitude is kinda ignorant (sorry to say this).

To fellow authors: Please +1 this thread and “REQUEST STAFF REPLY”. IMO fact that items can disabled for minor issue (without actually checking it) is a serious threat for our businesses.

627 posts Dream big
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
+6 more
pixel-industry
says

Just requested staff reply. BTW agree with everything you say.

3801 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Had an item that was trending
  • Has been part of the Envato Community for over 7 years
+12 more
KrownThemes
says

Yep, it happened to me in the past. Soft disabling without evening checking if the claim is true or not. When i kindly asked the reviewer to test the theme himself, it was reenabled no questions asked.

961 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says

[...] Soft disabling without evening checking if the claim is true or not [...]

That’s exactly what I’m talking about.

427 posts Mad Dog
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Power Elite Author: Sold more than $1M on Envato Market
+8 more
mad_dog
says

I had the same problem in the past, but the last week I received a notification that there is an issue with one of my themes and I must fix it within 48 hours otherwise the theme will be soft disabled. I was really satisfied with such attitude, thought that they changed the way of disabling the items without prior notification.

961 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says

I had the same problem in the past, but the last week I received a notification that there is an issue with one of my themes and I must fix it within 48 hours otherwise the theme will be soft disabled. I was really satisfied with such attitude, thought that they changed the way of disabling the items without prior notification.

Yeah that’s a proper way to handle such things. It was not my case though.

415 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item that was trending
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
+4 more
BigBangThemes
says

I’ve had similar 48 hour notices too, so I can’t complain. But otherwise your claim is reasonable.

961 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says

I’ve had similar 48 hour notices too, so I can’t complain. But otherwise your claim is reasonable.

Yes, as I’ve said it is the proper way to handle such things. 1 or 2 times I had similar notices and appreciate such attitude. But what I’m strongly against is disabling item without doing proper check.

BTW theme is already back (thanks to Envato for it). But we have an unpleasant precedent. Not the first time and not only me :(

485 posts Code Is Poetry
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
+10 more
gljivec
says

Requested staff reply, happened a few times to us also. If they started with 48 hours practice like in mad_dog’s case then this is great news indeed :).

427 posts Mad Dog
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Power Elite Author: Sold more than $1M on Envato Market
+8 more
mad_dog
says

Nice to hearing the item is back.

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