43 posts I don't talk much.
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kubasto
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Hi Collis, and hi everybody. I gave it a little thought, and what I came up for next years of Envato is this motto:

“We shell not become CORPORATION”

I know it’s kind of a negative perspective, but I believe it might be actually a good thing at the end.

A few words of explanation:
We’re all familiar with big corporations, and we all know a frustration which they can cause. Becoming a corporation seems to be unavoidable, because it seems all companies become such when they grow. But I believe in Envato, and I believe Envato is THE company which can be a new quality in the capitalistic world and can find a solution to this problem.
Why? I’ve got one word for you: Community.

If you don’t know what I mean by this horrible “corporation” word, there is a little scene to illustrate it:
“your question is very important for us, please hold on a line until you don’t care any more”.
I don’t mean just superficial things like communication language. I go deeper. I think Envato should be a community-driven corporation. You’ve got such amount of precious resources right under your nose: creative minds. Find a way to use it, and you’ll win. We will win.

Not so negative in the end, ha? I told you :)

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pixelgrade
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I would like Envato to start “fighting” for it’s authors. By this I mean to start giving us some sort of protection against abuse, or uninformed people. The most clear example of how not to do this, is the current state of mind that if someone has any sort of copyright issue (either big or small) with an item, instead of trying to guide that person to the author first and and see if they reach some sort of understanding, or do some basic investigation to see if the accusations stick, NO, the support just URGES them to file a DMCA. It’s like Envato is happy to get people to file DMCAs and get those items out of the marketplace. I can’t understand this attitude.

PS: By this I am not saying the Envato should protect those who infringe copyright. But from experience those people that have some claims don’t even fully understand what a DMCA is and what it’s implications are. They just have an issue and haven’t thought to contact the author first.

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VF
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“We shell not become CORPORATION” I know it’s kind of a negative perspective, but I believe it might be actually a good thing at the end.

I believe Envato strongly has this concious and that’s why they use the word “community” on each and every possible case. But those are just words; their activities are simply based on “Envato’s” growth, not about individual marketplaces’s growth or individual service’s categories excellence. There are 2 reasons why I believe Envato just tries to hack the industry’s benefits towards themselves – with just minimum possible Efficiency on service:

1. From the very wording of official threads, we all received one message: that is they don’t care individual categories of marketplace and not even individual marketplace but their visions and focus are only towards “overall growth” – which translates into “corporate” gains. Make gains from one service, spend your resources on another service – but never spend resource from which core gains come – until something breaks? (for example, ThemeForest has comparatively better sales than other marketplaces here but it doesn’t have specific improvements to help the TF authors)

2. The long visions like 2020 directly translates this: Since the buyers and authors are just temporary contributors of community, the only permanent thing here is “Envato” and staffs (probably). So the corporate mind doesn’t have visions for “current” user’s gains and efficiency but only cares about continued service. My calculation is only 2 to 5% authors will be utilising Envato by 2020. So who gains and who loses through long term visions?

I would rather request Envato to try 100% corporate and 100% genuine on services and its necessary pace of growth. Not to hack the “good guys name” by using the word “community”. Without doing timely improvements on basic things (ratings, search etc), but opening new services is not a habit of any community.

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Bedros
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“We shell not become CORPORATION” I know it’s kind of a negative perspective, but I believe it might be actually a good thing at the end.

2. The long visions like 2020 directly translates this: Since the buyers and authors are just temporary contributors of community, the only permanent thing here is “Envato” and staffs (probably). So the corporate mind doesn’t have visions for “current” user’s gains and efficiency but only cares about continued service. My calculation is only 2 to 5% authors will be utilising Envato by 2020. So who gains and who loses through long term visions?

+1.

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beepcode
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  1. The most complete customer satisfaction and the creation of new market trends.
  2. Formation of unique target audiences (customers) and create unique content for them. You can create a favorable technical and marketing opportunities for this: the correct pricing , support sites , advertising ecosystem Envato etc.
  3. Content creators from around the world need to see and understand that the best opportunity to realize their own creative projects are in your ecosystem.

I hope my thoughts you a little inspired. Thank you :)
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doru
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I think couple of points are important so we can all get successful to 2020 because these are issues that slowly, but certain, erode trust in envato from the community.

one will be to fix the problem of sale reversals. This “here are some money, now give them back” is annoying.

second (and this is a hard point) it may be a little arrogant from me to tell you that some of the staff is not prepared to do their job but someone need to say it. Please check the threads where some of us ends up as douches unfortunately, because we point out really obvious issues that should had been clear for someone who knows their job. I’m also starting to have enough to be one of those people who point fingers there and there and I’m sure I’m not alone who think this.

third is more of an consistency issue. Paid search ads or free one is the same for me as author and part of community. If someone knows placing adds on searches and profiles is wrong (as correctly you pointed out in the video) they shouldn’t change their mind not even a week after. If it was a bad thing a week ago can you explain what made you reconsider this point?

Hopefully you will find the time to debate with us the suggestion and ideas we raised in this thread.

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WilQ5
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Hello i didin’t read the full thread here but i want to add one point wich is quite easy to improve and which is i think very important for the whole comunity .

So i see the problem here : Lately i have seen some people uploading files which were very well designed and for some of them files got disabled immediatly after some “Report” of other user… And after that enabled again… So i want to ask Envato please dont just ban, or disable items before not knowing is the report a real deal … because this does a lot of harm to the authors make sure you ask evidence from the user who is claiming some reports on it BEFORE MAKING ACTION because sometimes it is very sad to see that you push author to the side instead of the customer… who is maybe just fooling around… because most of the authors build theyr portfolio for quite a long time and do they have to be treated like this because of one “Arogant” user who gives no proof ?

As i see it i think its possiblle to sabotage the account of user you don’t really like :( and since envato has a lot of authors it seems like they don’t realy care about it by disabling items after sometime bringing them back like saying hey we are sorry… but it shouldint be happening in the first place .

I hope you guys will get the idea . And keep it up growing !

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collis
Envato team
says

Hey folks!! I’m just going around and checking up on where our discussions have gotten to, and looks like we’ve got lots to go through – and a nice mix of big company feedback and how the marketplaces really need to be improved :-)

Selina from our comms team is going to pull it all into one place for me, and then we’ll be discussing internally everything you guys have posted and feeding back a plan for the future!

I’ve unstickied this thread, but will leave it open for people to keep adding thoughts!! Thanks guys!

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randomnoise
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Hi Collis,

I think you’re asking the wrong questions – or at least it seems to me that it’s just not the right time to think about “visions” when the most basic problem is still so obvious and pressing:

In a growing marketplace with about 3.5 million items to choose from – SEARCH is everything. Buyers need to find items that exactly fit their needs. And with the search features offered to them right now they simply can’t.

I’m aware of your efforts in tackling this problem – and I’m happy you managed to switch from an outdated, ineffective system to a new search engine. But this is simply not enough.

Imagining your team in long meetings making mindmaps about the “Envato 2020 Vision” makes me sigh. If the most basic feature of an online marketplace is still in such bad shape – where’s the point in thinking about visions?

Please focus ALL your available ressources on the search experience for buyers for now – and let’s talk about 2020 when you’re done.

Best,

randomnoise

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randomnoise
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Re-reading this thread and my own post I want to add two things that from my point of view seem to be of major importance for the future of envato (putting all technological and usabilty-related issues and ideas aside):

1. Though I understand and generally support your efforts in interweaving the several marketplaces into the big envato cosmos I think you have to start acknowledging the fact that they can’t all be set up, managed and marketed in the same way. (Things on Audiojungle for example work VERY differently compared to themeforest and others – regarding issues like licencing, ratings …and much much more). I think you have to start differentiating MORE between the marketplaces in order to give each envato ‘world’ a proper setup for the future to be successful in their respective online ecosystems (...even if this means that the system is going to get more complex with individual functions for each marketplace).

2. Reading through the envato blog and forum posts by staff members I get the feeling that you try too hard to evoke a sense of ‘being in the envato family’ by overstating the word ‘community’ when referring to auhtors/buyers. Of course this is in some sense what we are. But first and foremost we are your business partners. Treat us accordingly by listening to us seriously and providing us with ways to be included in decisions.

All the best,

randomnoise

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