483 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+2 more
UKFilmFestivals
says

When we were told last week that it would be a good idea to change our password due to the hacking last week, I did so. I’ve had nothing but trouble since.

I’ve now discovered that I’m logged into Code canyon and Videohive ok, but I can’t log into my account when on any of the others sites. It isn’t made any easier having to read the snail trail writing every time I attempt it.

Anybody else having a problem?

The biggest problem with this, is that it means I’m unable to make any purchases on the other sites. I could contact support, wait 3-7 days for a reply, maybe get it sorted out and make a purchase, or I could just go somewhere else right now, make my purchase and be working again.

961 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $5,000+ on Envato Market
  • Located in Canada
  • Has collected 10+ items on Envato Market
+3 more
graphicmind
says

Ctrl-Shift-Delete and then try?

391 posts
  • Has referred 10+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+5 more
alchymista
says

Maybe you can try to delete your internet cache (cookies). I don’t know if this will help, but you can try.

483 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+2 more
UKFilmFestivals
says

The weird thing is that I’m logged into CC & TF

483 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+2 more
UKFilmFestivals
says

It’s justa worry that others will have the same problem and go off somewhere else.

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