575 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

I’ve noticed the marketplaces going offline sporadically, but more frequently this year than last. As an author, this is distressing because I have no control over whether customers can or can’t purchase my work regardless of the infrastructure investments I personally make.

I’d love to see transparent oversight (in a public way) about the uptime Envato is delivering and what they’re doing to improve it.

Companies like 37signals (which has featured Envato in its “Bootstrapped, Profitabe, and Proud” series) make this info very public, and aren’t shy talking about it.

http://status.37signals.com/
http://basecamp.com/uptime

http://37signals.com/svn/posts/3067-lets-get-honest-about-uptime
http://37signals.com/svn/posts/3099-benchmarking-basecamps-uptime-against-five-other-web-apps

I think it’s very possible for Envato to turn a negative (downtime) into a positive (uptime) provided they’re actually performing well.

Anyone else want this on the mythical roadmap?

2263 posts Bird is the word..
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 6-7 years
  • Referred between 200 and 499 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
+3 more
jonathan01 says

I have to disagree in your first statement of the marketplaces being offline more this year than ever before – I’m here all day and never seen much of an issue apart from scheduled stuff now and again I think it’s been down less this year compared to previous years – but again I am just kinda stabbing at the dark so… :)

But I for one don’t need them to let me know what their uptime has been – I am far more worried about my servers being up for live demos etc

Jonathan

934 posts
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 3-4 years
  • Most Wanted Bounty Winner
  • Sold between 5 000 and 10 000 dollars
graphicmind says

I don’t think this is necessary, it doesn’t go offline that much…

731 posts
  • Elite Author
  • Attended a Community Meetup
  • Has been a member for 4-5 years
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Most Wanted Bounty Winner
+2 more
mordauk says

I’m inclined to agree with Jonathan.

63 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United Kingdom
m1chelangel0 says

I have to disagree in your first statement of the marketplaces being offline more this year than ever before – I’m here all day and never seen much of an issue apart from scheduled stuff now and again I think it’s been down less this year compared to previous years – but again I am just kinda stabbing at the dark so… :)

But I for one don’t need them to let me know what their uptime has been – I am far more worried about my servers being up for live demos etc

Jonathan

I agree

575 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says

Maybe I just have bad luck, but I’ve been noticing downtime more lately.

A buyer emailed me directly yesterday, and when I told him all support needs to go through ThemeForest for purchase verification, he said it was down. When I checked it was up — but an hour later it was down. That’s (at least) two outages in one day.

Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.

731 posts
  • Elite Author
  • Attended a Community Meetup
  • Has been a member for 4-5 years
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Most Wanted Bounty Winner
+2 more
mordauk says

Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.

How is it you’re paying Envato four figures?

15 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
themebakers says

It’s just last couple of days that outages are occurring frequently

988 posts It's in the pipeline!
  • Elite Author
  • Exclusive Author
  • Europe
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users
  • Envato Studio (Microlancer) Beta Tester
+2 more
purethemes says

It’s way better then it used to be – there was time the downtimes were really annoying, now it’s really good like jonathan01 said. What’s funny I have app that check my sales every 3 minutes, and during latest downtime I’ve got one sale – I wonder how is that possible ;)

2051 posts
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • Exclusive Author
  • United States
Landonw says


Uptime reporting isn’t a deal breaker, but I’m effectively paying Envato four figures every month to keep the marketplaces up. I’d like to know they’re doing that so we can both earn more.
How is it you’re paying Envato four figures?

Envato takes at minimum 30% from your sales, he’s made 50k+.. so yeah.

by
by
by
by
by
by