6 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
cicibishe
says

Hi, My account (imtheme) is locked. 1 month ago locked. I asked for help several times. Still do not have a clear explanation.

If you will not open my account, Please refund my money. I spent more than $ 3,000. I purchase 400+ item. Open your account or refund my money either. Now I’m tired!

Thanks.

iamilkay / imtheme

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi cicibishe, I’m sorry to hear you are currently having trouble with your account, have you already opened a support ticket? If so, please post the ticket ID. Your patience is highly appreciated in this matter.

6 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
cicibishe
says

Hi cicibishe, I’m sorry to hear you are currently having trouble with your account, have you already opened a support ticket? If so, please post the ticket ID. Your patience is highly appreciated in this matter.

I sent ticket. But there is no solution. I spoke with the most recent Fuad Tayeed. But I still do not have the solution. I’m boring.

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi again cicibishe, since the ticket is currently being looked into, I suggest just giving it some more time until the issue is resolved by the appropriate staff/department. Please bear in mind that complex tickets may occasionally take longer to resolve, which seems to be the case here.

In the meantime, we really do appreciate your continued patience, and rest assured that the issue/ticket will indeed be addressed/replied to. Thanks once again for your understanding.

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
pscopat
says

imtheme is closed.

6 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
cicibishe
says

Fuad Taaed me say silly things. Envato pay my money back!

735 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Won a competition
  • Won a Most Wanted contest
+3 more
pixeful
says

I think that would be a respect to a client, if Envato would refund, that’s is business practise worldwide…

407 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
PaddyTaylor
says

I think that would be a respect to a client, if Envato would refund, that’s is business practise worldwide…

I appreciate the frustration but we dont know the circumstances surrounding it. Envato don’t luck accounts for no reason and it’s a private matter not for the forums. @cicibishe good luck resolving your issue

SpaceStockFootage
SpaceStockFootage Recent Posts Threads Started
620 posts
  • Has sold $5,000+ on Envato Market
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
+3 more
SpaceStockFootage
says

I think that would be a respect to a client, if Envato would refund, that’s is business practise worldwide…

Yeah, I’ve spent a couple of grand, can I have that back too while you’re at it? I’ve been very happy with all my purchases, but hey… good business practice and all that.

3040 posts
  • Has sold $1+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+2 more
TNL3542
says


Hi cicibishe, I’m sorry to hear you are currently having trouble with your account, have you already opened a support ticket? If so, please post the ticket ID. Your patience is highly appreciated in this matter.
I sent ticket. But there is no solution. I spoke with the most recent Fuad Tayeed. But I still do not have the solution. I’m boring.

ive tryed looking up your username name on the marketplaces.. says user not found.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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