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Jthemes says

Its really sad, a new product i launched “Sixthlife Search for Envato Affiliates” with 100% working demo and plugin. I used it on my blog sixthlife.net/blogs for a whole 1 year, know for sure it works on various servers, as i changed server thrice..

The 6th buyer decides to leave a feedback so it is the first feedback “not working at all”

I immediately mailed him after feedback, still awaiting his reply…

After so much efforts you put it is really sad ):

I also requested and offered him all support but did not got any answer from him

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sixthlife says


Its really sad, a new product i launched “Sixthlife Search for Envato Affiliates” with 100% working demo and plugin. I used it on my blog sixthlife.net/blogs for a whole 1 year, know for sure it works on various servers, as i changed server thrice..

The 6th buyer decides to leave a feedback so it is the first feedback “not working at all”

I immediately mailed him after feedback, still awaiting his reply…

After so much efforts you put it is really sad ):
I also requested and offered him all support but did not got any answer from him

May be envato should allow authors to request their buyer for additional feedback through the system and do not publish a feedback if the buyers choose not to reply. At least we can refund if the buyer does not want help..

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mailmilisku says

Give reviews are the right of buyer, provide support is the right of author (not the obligations.)
If your buyer provide 1 star rating, then you have a right to disregard that buyer.
Just that, nothing you can do to please everyone.

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ZeroLink says

If you canĀ“t defend yourself after totally idiotic argument that goes with that low-star rate – it sucks :)
You’re able to email the buyer, I don’t see another way to defend your project. It’s up to the buyers to finally come to their senses, not the rating system.


I don’t really think it’s the rating system itself that sucks, just the customers that rate poorly for inaccurate reasons.
Yeah I agree but you see in this case, customer rated me three times. Now he is asking for refund. Money is not a problem but rating makes a big difference

This further increases my point, it’s the buyers and not the rating system. If we’re going to change something, we need to make it to where customers are more aware on what they’re buying and how to use it.. but even this won’t be a sure fire plan because every company has to deal with horrible buyers that will give you a negative rating even if you fart wrong. I feel the only logical thing we can do without tampering our own ratings is email them with full customer support and hope they aren’t having a crappy day.

Either that or nuke the rating system entirely.

edit: btw I saw the template, it looks very nice. Can’t wait until I migrate over to Themeforest and make cool templates like that.

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NestoLab says

The only fact is:

not all clients are bad and also not all of them are good

the client like your situation he decide to buy your themes because he loved it and when he bought it he find him self in the end of the road ( oh i can’t edit it, the theme is suck ) so he give you 1 star and this is his opinion and must respect it what ever it is, and then when he understood how to edit it he raised the rate to 5 stars it’s also his opinion and must respect it, and again he found him self in the end of the road so the theme is suck give him 1 star again and so on you will explain and he will give you 5 stars and when he stuck with something he will give you 1 star and so on.

the important thing here is to calm your self and don’t be mad why he do that, because the story will never end 1 star and 5 star and back again 1 star.

it’s really will effect the rate and some buyers if he liked the theme he will look at the rate and if he saw 1 star he will start to wonder why it have 1 star and it’s looks nice :(

so to solve this you must add the screen shots of other buyers in your item description and also make some faqs in the item description with big title rating 1 star and you will write the reason for 1 star and the solution.

it’s like the image in the demo link not in the downloaded themes and the answer is we must put an image place holder instead of the demo images because they are all credited to their respective creator/owner.

so in that situation the new buyer will know why the theme rated 1 star.

and every time you get that 1 star you will write the reason and the answer.

not professional solution but this will decrease the new buyer doubts.

and one last thing support is not a mandatory :) but we offer it to earn buyer trust so he will come again if we release a new item, and also the more important thing is reputation.

5398 posts The Dude Abides
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CodingJack says

Yesterday I spent 4 hours to explain/guide him about the demo images and than he changed the rating but today again he came with something else. Really frustrating to get this after doing all hard work on the template.

I’ll bet most authors have had this experience. The lesson is that anyone who needs a ton of help from the start is probably a lost cause. Because even though you help them solve a few issues, there’s going to be 20 more. And sometimes they just give up and sting you with a bad rating/comment, so all the time you spent helping in the first place is wasted.

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Stockwaves says

This seems to be a common problem in TF where ratings have a real impact on sales (unlike for example AJ), The basis of it all is that one single user rating can throw off an otherwise solid mean value. While it would be nice if every customer in the world only gave perfectly fair ratings, I believe a more realistic approach to this problem is to adjust the calculation of the rating value. As of today it is a simple mean value, where every rating weighs equal but a malevolent 1 star rating carries more punch than several 3s or 4s.

Suggestion: Switch to a mean value where the extremes are omitted. For example, once you have more than 10 ratings, discard the top and bottom rating and just include and count the 8 in the middle. Continue like that, omitting the top and bottom 10% of the ratings (for 100 ratings, omit top 10 and bottom 10), That rating system will still be fair between all authors, but discard of the occasional “evil buyer” (as well as the occasional “5 star author’s friend buyer”). If you have all 5s, no difference, but if you have 9 “5 stars” and 1 “1 star”, major difference.

I was thinking of using a median system first but just taking out the extreme values will actually produce a more balanced and hi-res figure. What do you guys think?

O

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WebSmacker says

The key to this, and any other rating system is to focus on getting your happy customers to provide a rating. This will help offset the people that give bad ratings for no good reason. Whenever I reply to someone asking for support, I answer their question and ask them to please help me and rate the item if they have time. Also mention it in your documentation with a link and instructions on how to rate. 20 good raings with 1 bad rating looks a lot better than 3 good and 1 bad…

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Australia says

Always amazes me why Envato, is identified as an unfair place for ratings and its system.

It is fine. FFS authors get a grip on reality, theres not a single rating system in the world on any website, where authors get the opportunity as many of you seem to deem your god given right, where you can sway, change, argue and influence peoples ratings.

Get over it fgs and move on.

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WebSmacker says

^ couldn’t have said it better :)

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