410 posts Mad Dog
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mad_dog
says

To whom it may concern! Two weeks left since I submitted my requests and still got no response. I do understand that you have a lot of work, but it is a little bit ridiculous. Here are the tickets IDs: It’s (25872) It’s (26395)

Thanks

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theAlThemist
says

There is a wrong statement in your message:

“it is a little bit ridiculous.”

It is NOT “a little bit” anymore.

Other than that – I totally agree with you. :)

384 posts Help Team Leader
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MhW
Envato team
says

Hey mad_dog!

Whilst looking into this for you, it looks like both tickets have already received replies :grin:

25872 = Charlotte replied & actioned on 6th August
26395 = AJ replied on 6th August

Can I ask if you’ve checked your Spam / Junk folder? :grin:

Christian

410 posts Mad Dog
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mad_dog
says

Hey mad_dog!

Whilst looking into this for you, it looks like both tickets have already received replies :grin:

25872 = Charlotte replied & actioned on 6th August
26395 = AJ replied on 6th August

Can I ask if you’ve checked your Spam / Junk folder? :grin:

Christian

Hello Christian! Thanks for checking it for me. I did not get any email from the support staff. All your domains are in the white list :) (checked the spam and bulk folders) Maybe you have some problems with the email notifications?

384 posts Help Team Leader
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MhW
Envato team
says

Maybe you have some problems with the email notifications?
Potentially, although it’s difficult to say though as we operate through ZenDesk and receive hundreds of replies back from users on a daily basis ¯\(:/)/¯ .

I’ve re-sent both of the replies. Could you let me know if they don’t arrive? They’ll be sent from “support@market.envato.com”

Thanks! :grin:
410 posts Mad Dog
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mad_dog
says


Maybe you have some problems with the email notifications?
Potentially, although it’s difficult to say though as we operate through ZenDesk and receive hundreds of replies back from users on a daily basis ¯\(:/)/¯ .

I’ve re-sent both of the replies. Could you let me know if they don’t arrive? They’ll be sent from “support@market.envato.com”

Thanks! :grin:

Nothing :(

8176 posts
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doru
says

why not using something like steam support, where all messages back and forth are on their server. You don’t lose any message for spam or other reasons

410 posts Mad Dog
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mad_dog
says

I do not think there is a spam or other reasons, because when the ticket is submitted I’m getting email with all the details like ticket ID, etc… without any problems. They do not get to the spam or bulk folders.

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ait
says

Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.

384 posts Help Team Leader
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MhW
Envato team
says

Nothing :(

Bah! No worries. I’ve emailed you a summary of your tickets from my work Gmail account. We recently identified something that might have caused non-delivery of messages, so hopefully it won’t be a problem moving forwards :grin:


Please try to replay my support ticket as well.. waiting from 9 days (29844)

Hey Jeroen! It looks like Mark replied to this ticket last Monday :grin: – have you checked your spam / junk folder to see if it landed there?


Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.

Sorry to hear about the time it’s taking to reach a solution :( . Your issue is a bit more complex for a number of reasons, and needed to go through a couple of different departments. It was last updated on Monday, so hopefully we’re not too far away from a solution now :grin:

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