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Semenov
says

Short story: contacted support, after 5 days of silence created a thread on forum – got a reply Yay! Replied to their answer with follow-up question after 5 minutes, silence again… almost 3 days already.

Sorry for posting this in public forum.

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KingDog
Envato team
says

Can you email me the ticket #? travis at envato dot com.

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Semenov
says

Thanks, just emailed you.

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TylerQuinn
says

It’s summer time and the marketplaces have grown extremely fast in the last 6 months. Give them a little time :)

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plugindistrict
says

It’s summer time and the marketplaces have grown extremely fast in the last 6 months. Give them a little time :)

I’m sure a lot of people are getting tired of this statement. If your business is growing fast, you need to grow your staff along with it. Slow support is frustrating when you’re the one trying to receive it.

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CODE9RS
says

But you need consider that grow the staff is really hard because to this job Envato needs nice guys, with time, serious, and with high skills.

Cheers :)

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duotive
says

But you need consider that grow the staff is really hard because to this job Envato needs nice guys, with time, serious, and with high skills. Cheers :)

Hire me :D But i am expensive :D

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GoodLayers
says

Can you email me the ticket #? travis at envato dot com.

Can I email too? I got a pretty urgent withdrawal issue but none response yet :(((

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Fandysain
says

Please, I have 2 ticket, I send first 27 August 12 and the second ticket I send yesterday.

Can I email you, Travis?

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CODE9RS
says

Travis said in another post that it’s fine and everybody is free to send a email :P

Cheers, Rafael Angeline

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