360 posts
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+3 more
EmilGuseinov
says

I lost my password, and tried to recover it. I received email with this title “Lost password request for Envato Support Center”. I change the pass, but, when i try to enter system writes me “Invalid email or password”.

What should I do?

92 posts
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+8 more
punedesign
says

if you can leave a comment it means you are logged in, just change the password: my settings / change password.

177 posts
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+4 more
Sealord
says

if you can leave a comment it means you are logged in
The support center and the websites here use different logins ;)
@Todik
I had the same problem some day ago. With the Firefox browser the login popup menu closes itself sometimes even before you entered the email and/or password completely You have to try it more until it works.
2 posts
  • 3 Years of Membership
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  • United States
jpw94
says

It doesn’t seem like Envato support replies to customer emails or support tickets. I have issued two tickets over 2 weeks ago and have not even received an acknowledgement.

WHATS UP ENVATO?!

6839 posts
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+13 more
KingDog
Envato team
says

It doesn’t seem like Envato support replies to customer emails or support tickets. I have issued two tickets over 2 weeks ago and have not even received an acknowledgement. WHATS UP ENVATO?!

Please check your spam folder as it’s likely the replies have ended up in there. Support has been banging out the tickets like crazy lately so its highly likely that the reply was sent through.

Since this is a really old thread I’m going to lock it up to prevent confusion. If you still can’t find the ticket, please contact me through my profile page and give me the ticket number. Thanks!

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