340 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
EmilGuseinov says

I lost my password, and tried to recover it. I received email with this title “Lost password request for Envato Support Center”. I change the pass, but, when i try to enter system writes me “Invalid email or password”.

What should I do?

88 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
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+6 more
punedesign says

if you can leave a comment it means you are logged in, just change the password: my settings / change password.

159 posts
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  • Sells items exclusively on Envato Market
  • Had an item featured on Envato Market
  • Has referred 50+ members
+3 more
Sealord says

if you can leave a comment it means you are logged in
The support center and the websites here use different logins ;)
@Todik
I had the same problem some day ago. With the Firefox browser the login popup menu closes itself sometimes even before you entered the email and/or password completely You have to try it more until it works.
2 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Located in United States
jpw94 says

It doesn’t seem like Envato support replies to customer emails or support tickets. I have issued two tickets over 2 weeks ago and have not even received an acknowledgement.

WHATS UP ENVATO?!

6129 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

It doesn’t seem like Envato support replies to customer emails or support tickets. I have issued two tickets over 2 weeks ago and have not even received an acknowledgement. WHATS UP ENVATO?!

Please check your spam folder as it’s likely the replies have ended up in there. Support has been banging out the tickets like crazy lately so its highly likely that the reply was sent through.

Since this is a really old thread I’m going to lock it up to prevent confusion. If you still can’t find the ticket, please contact me through my profile page and give me the ticket number. Thanks!

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