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duotive
says

What can i do to make them answer faster. It has been 2 days and i already tweeted them the #id. I need them to answer faster. What can i do. Even google support is faster and they have a lot more queries. They answered in 4h!!!

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x4er0
says

This is true… Envato Support is not really good exacly not really fast, but take into consideration that in Melbourne is now midnight ;)

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duotive
says

This is true… Envato Support is not really good exacly not really fast, but take into consideration that in Melbourne is now midnight ;)

1. They are not all located there.
2. Two days in time also has more than 1 night. It has day time. So that is not an excuse. :)

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infuse01
says

Tweeting the Number of the ticket to @envato_support is going on for more than a year now. Now everybody knows that which has lead that everybody is doing so. Perfect example on how to channel the support requests to another target. While a few months ago this has worked it doesn’t now.

Next Tip: Call the Number 123-456-789 / 0.

But btw: A Hotline would be nice :D

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mopc76
says

+1 to hotline :)

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CodeSwift
says

What can i do to make them answer faster. It has been 2 days and i already tweeted them the #id. I need them to answer faster. What can i do. Even google support is faster and they have a lot more queries. They answered in 4h!!!

LOL , you sound like a customer :P

Google spends millions on support, Envato doesn’t.

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KingDog
Envato team
says

Drop me the ticket number and I’ll get someone on Support on it :)

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CodeSwift
says

Tweeting the Number of the ticket to @envato_support is going on for more than a year now. Now everybody knows that which has lead that everybody is doing so. Perfect example on how to channel the support requests to another target. While a few months ago this has worked it doesn’t now.

What works now is posting about it on the forum (check the reply above). But don’t tell anyone :)

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organicbee
says


What can i do to make them answer faster. It has been 2 days and i already tweeted them the #id. I need them to answer faster. What can i do. Even google support is faster and they have a lot more queries. They answered in 4h!!!

LOL , you sound like a customer :P

Google spends millions on support, Envato doesn’t.

support is not required ;-)

also remember it was a Holiday weekend in the US(not that that should be an excuse)

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mopc76
says

Drop me the ticket number and I’ll get someone on Support on it :)

KAD -267-96680 :)

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