490 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says

To Envato Team

one of our themes was soft-disabled for the (exagerating) folllowing reasons:

Soft Disabled Reason: 1. please fix the responsive layout – http://envato.d.pr/bgzk/5xVtxIyy 2. support site is down – http://envato.d.pr/8xhx/3PKAAF67 3. the item support link to a demo site – http://envato.d.pr/fkUU/wz1bJDqr

1- you should have sent us a notification via mail before soft-disabling it

2- you shouldn’t remove the item from the marketplace you should put a notice so that buyers are aware that the theme hasn’t been removed but temporary soft-disabled

this action created a mess today in our support service everyone is writting to us thinking that we just dissapeared

so please change you’re soft-disable action or at least notify us via mail in advance

Cheers

UOU Apps

807 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 1-2 years
  • Philippines
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars
uziiuzair says

+1
Even if I never had a soft-disable. His argument is valid

235 posts themesdepot.org
  • Elite Author
  • Most Wanted Bounty Winner
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
  • Bought between 50 and 99 items
  • Exclusive Author
+1 more
ThemesDepot says

Well this is ridiculous, why on earth would you Envato disable an item because the support platform is offline? So let’s just disable every item of each author that is on holiday too, it wouldn’t make that much difference would it?

:confused:

495 posts
  • Elite Author
  • Exclusive Author
  • Author had a Free File of the Month
  • Author had a File in a Mini Bundle
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
+3 more
theAlThemist says

The support is not even obligatory!!! Is this really a valid reason for soft-disabling?? A “site down” is a common thing. Sometimes it happens once a year and sometimes once a day. This is really ridiculous!!!

Envato sites are DOWN pretty often these days… did you soft-disabled your devs and server/network engineers??

260 posts What we do in life, echoes in eternity!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Europe
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 50 and 99 users
Prothemeus says

Soft-disabled because the support site is down? What. The. Hell. Our support site is down too as we are working on a new platform yet we provide support via email. Totally wrong, Envato! It’s not even required!

1365 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Hmmm, this is really strange, as it was mentioned support is not mandatory. If this will become mandatory then prices are waaaaaaaaaaaaaaaaaaaaaaaaaaaaay to low :)

59 posts MeanThemes
  • Elite Author
  • Most Wanted Bounty Winner
  • Won a Competition
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Referred between 100 and 199 users
  • United Kingdom
+2 more
meanthemes says

The process for soft-disabling could definitely be improved.

Our latest theme had a small bug in it where you couldn’t change the post background colour due to the CSS not being specific enough. We knew about the bug but couldn’t upload it as that was the day where the whole of Envato marketplaces were offline for a few hours, then back up and then back down again.

When I woke up in the morning, the theme had been soft disabled and when you tried to view the item page you got a message saying “Item no longer available” and “The item is no longer being sold” and to make it even worse, a link to 7 themes underneath by different authors!

Luckily as we’d already fixed the bug we uploaded it straight away and it was approved straight away.

However, we did lose out on about 4 or 5 hours of sales/exposure and had customers asking us why the item had been removed.

What I’d like is a friendly warning from the support staff or reviewers via email or message panel or anything really giving 24 hours to fix and upload before soft disable happens.

142 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Bought between 1 and 9 items
  • Exclusive Author
  • Referred between 100 and 199 users
onioneye says

Agree. Soft disabling without any kind of warning is not the way to go.


The process for soft-disabling could definitely be improved.

Our latest theme had a small bug in it where you couldn’t change the post background colour due to the CSS not being specific enough. We knew about the bug but couldn’t upload it as that was the day where the whole of Envato marketplaces were offline for a few hours, then back up and then back down again.

When I woke up in the morning, the theme had been soft disabled and when you tried to view the item page you got a message saying “Item no longer available” and “The item is no longer being sold” and to make it even worse, a link to 7 themes underneath by different authors!

Luckily as we’d already fixed the bug we uploaded it straight away and it was approved straight away.

However, we did lose out on about 4 or 5 hours of sales/exposure and had customers asking us why the item had been removed.

What I’d like is a friendly warning from the support staff or reviewers via email or message panel or anything really giving 24 hours to fix and upload before soft disable happens.
490 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says

Hmmm, this is really strange, as it was mentioned support is not mandatory. If this will become mandatory then prices are waaaaaaaaaaaaaaaaaaaaaaaaaaaaay to low :)

Thank you all for your feedbacks, really appreciate to get your back-up on this one, because this actions was really really frustrating especially in this period of Easter Holidays + week-end were sales were already low

@Anps: Envato should actually create 2 prices, one with support the other one without support so that the price with support could at least cover the costs for the support member/team
+ would create new job opportunities
then
If a buyer who purchases the theme with the support option doesn’t receive support in that case the soft-disabled action can be acceptable and understandeable…

1365 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Yes! 2 options would be great, if you want professional support pay up!

by
by
by
by
by
by