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subsolar
says

Yes! 2 options would be great, if you want professional support pay up!
+1000 Now THIS is a great idea!

Envato, please, do something on this. It will make a lot of authors happy!

684 posts uouapps
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uouapps
says


Yes! 2 options would be great, if you want professional support pay up!
+1000 Now THIS is a great idea! Envato, please, do something on this. It will make a lot of authors happy!
just opened a thread about it: http://themeforest.net/forums/thread/creating-2-prices-for-an-item-price-1-with-support-price-2-without-support/129438
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bitfade
says

It just keeps happening and it really feels like envato has very little respect for our work when support don’t even bother contacting the author before soft disabling the item.

453 posts Mad Dog
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mad_dog
says

+1 Envato should notify the authors about the items that are in question.

621 posts Don't be so humble - you are not that great.
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plusquare
says

Oh, I’ve been there also mate. Got my theme soft disabled a while back and the reasons where even worse: http://themeforest.net/forums/thread/theme-disabled/127899 :D

About the two prices options is definitely an awesome idea, paying 35 dolars for a theme itself and then ask for support and assuming the author is always there to respond should be taken a price for it.

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SuggeElson
says

First, Envato need to contact authors and share why he want to soft-disable the item because sometimes problem is 5 min fix. Second , support is not required with this low price …

And this is not first time when autor complain , take the action and stop ruin autor hard work.

684 posts uouapps
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uouapps
says

Thanks guys for your back-up really appreciate it, @plusquare: that’s definitely even worse than our case

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iHelp
says

That’s f* up.

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explora
says

+1

One of our themes was soft-disabled a few days ago because when the WP toolbar is active, there is a page where an element was half-hidden because the admin bar pushed the whole page down.

It is be reasonable to ask us to fix that, but removing the theme from the marketplace only for that reason doesn’t make any sense to me… at all.

44 posts Stay hungry, stay foolish
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pixelthrone
says

+1

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