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onokazu
says

I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected:

Invalid department ID specified; please select a valid department.

332 posts Tabvn
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tabvn
says

I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected: Invalid department ID specified; please select a valid department.

This is way i did and i can post ticket

use firebug and edit form action from

http://support.envato.com/index.php?/Live2/Tickets/Submit/RenderForm

to

http://support.envato.com/index.php?/Tickets/Submit/RenderForm

ticket issue

I hope this helps :)

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KingDog
Envato team
says

Please clear your browser cookies and cache. That has worked for some. Also try opening the page in incognito mode or another similar privacy setting. This is only a temporary workaround while the Devs try to find out why it did in the first place. Thanks!

1211 posts Making art out of nothing at all
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3Ddym
says


I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected: Invalid department ID specified; please select a valid department.

This is way i did and i can post ticket

use firebug and edit form action from

http://support.envato.com/index.php?/Live2/Tickets/Submit/RenderForm

to

http://support.envato.com/index.php?/Tickets/Submit/RenderForm

ticket issue

I hope this helps :)

This shows how intelligent people are here in envato, good work man :)

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onokazu
says

Thanks for all your help. I switched to FF (was using Chrome) and all seems to work well.

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dtbaker
Moderator
says

@devs I got this error too. Maybe something to shoot the Kayako guys :

If I change the default cookie SWIFT_client value from this:
a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%226%22%3B%7D
over to this value (generated when going incognito)
a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%221%22%3B%7D it works fine and will let me select a department.

If I change it back to the original value of a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%226%22%3B%7D it returns to not letting me select a department and generating that error.

it will also let me submit a ticket if I remove the SWIFT_client cookie.

meh, not sure if that’ll help.

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revaxarts
says

^ fixing the Envato network :)

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organicbee
says

^ fixing the Envato network :)
^^ they just need to hire both of you….
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KingDog
Envato team
says

Thanks guys! I’m going to pass it on to the Devs who are looking at the issue to see if it’s something they can incorporate.

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stevehodgkiss
Envato team
says

Thanks for the helpful info! This should be fixed now.

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