66 posts
    Has referred 1+ members Has sold $5,000+ on Envato Market Has collected 10+ items on Envato Market Located in Egypt
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m-elgendy says

I seem to have the same error in themeforest, I tried lots of thing and the website support isn’t helpful at all,

I opened a ticket and i contacted the support lots of time, i even called them in the phone and they were like “No its the support open a ticket” and i was like “Oh okay, Thanks”.

Its really a waste of trying to get help from the support.

I did a fast search and i found out that other people having the same issues, so i thought i’d come here and type my issue here.

@Envato Work harder and take care of support tickets cuz the support is really poor here.

Thanks in advance.

5336 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

You have to be patient m-elgendy. You only opened up the ticket yesterday and I see one of our Support team members has already responded to you today asking for more information. Upload issues can be very difficult to diagnose due every factor from an incorrect letter in the file’s name to an issue with your internet service provider.

My suggestion would be to follow the instructions that Support sent you and give them as much info as you can about the problem and the file you’re trying to upload. I realize it’s frustrating and you want to get your file reviewed, but continually posting on the forums will not speed up the process. Thanks!

66 posts
    Has referred 1+ members Has sold $5,000+ on Envato Market Has collected 10+ items on Envato Market Located in Egypt
+2 more
m-elgendy says

Thanks a lot for your reply and im sorry if i submitted too many requests, All im asking for is to solve the problem so i can keep using you great services and i know how hard these things are but you guys can handle it ;) We trust you.

Take your time guys.

Sorry again and thanks a lot :)

1 post
    Has sold $1+ on Envato Market Has collected 1+ items on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 1 year
3iCreationz says

Me also was fed up with this error but when I decreased the size of PreviewImages.zip then my files uploaded successfully. Try this, May be it would be helpful for you.

Regards BC

1 post
    Has been part of the Envato Community for over 2 years Has sold $1+ on Envato Market Sells items exclusively on Envato Market
grafixstuff says

hello

some problem here, i can`t solve it for the moment, i have 1 ticken opened, i wait….

thx !

1 post
    Has referred 1+ members Has sold $1,000+ on Envato Market Has collected 1+ items on Envato Market Sells items exclusively on Envato Market
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zheksha says

YEEEEE :bigsmile: I fix it up!!! Just decreased the size of preview.zip file 10x

193 posts Less is more
    Has referred 50+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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DesignDistrict says

I have been having this issue for then last 7 days. Sent a ticket to support and still waiting on a fix. I think i will try this and let you know if it works for me.

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