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norasaka says

Hello i was bought abundance theme and then i can’t download it and my money is already paid

i can prove , please refund

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ParkerAndKent says

Hi,

for sure you didn’t buy it with this account, because you don’t have the buyer badge.

Be sure to check your downloads by logging in with the account you used to purchase the file.

Parker

123 posts
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mazoor says

Just so you know, that happened to me too (not with this account obviously). I purchased a file, it told me the payment could not be processed and I should try another method, but the payment was made from paypal regardless and no item was in the download section.

Email the Envato Support http://support.envato.com/ with your transaction ID and they will put it to your account manually if it’s legit.

PS: This is a public forum –┬ánoone can really help you here.

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norasaka says

Thank you T__T

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