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BedroomBondage says

Hi everyone,

I just bought the MayaShop theme, and I’m trying to install it. I go to the dashboard and upload the maya.zip file there, but this results in the error “Are you sure you want to do this? Please try again.”

I checked the compatibility, which matches. I don’t know how to upload via FTP (my website is hosted by Afrihost). Does anyone have tips for me how to resolve this problem?

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Playnethemes says

Hello! Interesting name you got there :p

Check this article: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

and scroll to “Common ‘Broken Theme’ and ‘Stylesheet Missing’ WordPress Issues”

Good luck! ;)

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BedroomBondage says

Haha, it’s just my brand name, nothing more.

I get stuck at “Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.” What does it mean? People are probably going to laugh at me, but I’m not sure what a ‘FTP client’ is. Is that also what Afrihost is?

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Playnethemes says

An FTP client is a program on your computer (such as Filezilla) that can connect to your host (Afrihost) by giving your username and password etc so you can upload files through that program onto your host!

If you do not know what this is you should probably just use the wordpress admin panel to upload your theme.

Check your downloads page on Themeforest and make sure you download the right package (e.g. the installable WordPress theme).

Good luck! ;)

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BedroomBondage says

I understand, because I had a look at Afrihost, and there were FTP folders, but no option to upload anything, and no file named ‘wp-content/themes’.

And that’s the whole point, it doesn’t work through the Wordpress panel. I also double-checked the file, and it is the right file.. but I just wonder why it does not work via the panel.

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Playnethemes says

You uploaded the zip file with this structure?:

“Themename” -index.php -style.css -footer.php -header.php etc…

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Dzinc says

Hi BB, if you are still having trouble with the installation, please take a moment to follow the steps from the visual guide below. It will help you to successfully install/activate your WordPress theme.



For future reference, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts for additional information and/or troubleshooting.

If you need any further assistance, don’t hesitate to ask. Good luck.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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