2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says

Hey,

I’m getting this error whenever I try to upload an updated version of my theme:

Any ideas?
The style.css file is obviously there, and within it the theme has been declared as always. Nothing has changed.

3058 posts
  • Community Superstar
  • Has been a member for 6-7 years
  • Won a Competition
  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Referred between 50 and 99 users
  • Exclusive Author
+1 more
wickedpixel says

You probably forgot to zip the folder of the theme and not the theme files with the theme name.

2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says

You probably forgot to zip the folder of the theme and not the theme files with the theme name.

Nope.

97 posts
  • Slovakia
  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • Exclusive Author
miroslavzv says

It looks like more people have the same problem like you and many of my purchased items are

“This item has been removed by either staff or the author and is no longer available. Contact support for more details. “

And there are few very popular themes which are soft disabled. I asked few of my friends about it and they have too soft disabled items :/

Maybe support is slow or?

2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says

Would be great to hear from Staff. I can’t update my theme.

2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says

Well it truly seems that posting on the forums is useless now.

See you around.

1947 posts Do the Needful
  • Envato Staff
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • United States
  • Support Staff
  • Author had a Free File of the Month
  • Microlancer Beta Tester
  • Contributed a Blog Post
+7 more
JamiGibbs Staff says

Hi crozer,

Can you let us know your support ticket number?

2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says

Hi crozer, Can you let us know your support ticket number?

Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?

3118 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Exclusive Author
chrisakelley says


Hi crozer, Can you let us know your support ticket number?
Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?

someone else mention this on the forums the other day, I cant find that thread now though

2211 posts
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
+4 more
crozer says



Hi crozer, Can you let us know your support ticket number?
Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?
someone else mention this on the forums the other day, I cant find that thread now though

Okay, but it’s not something most authors are experiencing, otherwise it would be mayhem. I am unable to update my theme which is something that will give me a few headaches in the upcoming days – as all buyers from this past week (and until it gets fixed) are getting a bugged theme.

by
by
by
by
by
by