- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
Hey,
I’m getting this error whenever I try to upload an updated version of my theme:
Any ideas?
The style.css file is obviously there, and within it the theme has been declared as always. Nothing has changed.
- Community Superstar
- Item was Featured
- Author was Featured
- Has been a member for 5-6 years
- Won a Competition
- Sold between 50 000 and 100 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users
- Europe
You probably forgot to zip the folder of the theme and not the theme files with the theme name.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
wickedpixel said
You probably forgot to zip the folder of the theme and not the theme files with the theme name.
Nope.
- Slovakia
- Has been a member for 2-3 years
- Bought between 100 and 499 items
- Exclusive Author
It looks like more people have the same problem like you and many of my purchased items are
“This item has been removed by either staff or the author and is no longer available. Contact support for more details. “
And there are few very popular themes which are soft disabled. I asked few of my friends about it and they have too soft disabled items :/
Maybe support is slow or?
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
Would be great to hear from Staff. I can’t update my theme.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
Well it truly seems that posting on the forums is useless now.
See you around.
- Envato Staff
- Sold between 100 000 and 250 000 dollars
- Support Staff
- United States
- Author had a Free File of the Month
- Microlancer Beta Tester
- Beta Tester
- Interviewed on the Envato Notes blog
Hi crozer,
Can you let us know your support ticket number?
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
JamiGibbs said
Hi crozer, Can you let us know your support ticket number?
Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?
- Community Superstar
- Sold between 1 000 and 5 000 dollars
- Bought between 10 and 49 items
- Has been a member for 2-3 years
- United States
- Exclusive Author
crozer said
JamiGibbs saidHey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?
Hi crozer, Can you let us know your support ticket number?
someone else mention this on the forums the other day, I cant find that thread now though
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Germany
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Item was Featured
OrganicBeeMedia said
crozer saidsomeone else mention this on the forums the other day, I cant find that thread now though
JamiGibbs saidHey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?
Hi crozer, Can you let us know your support ticket number?
Okay, but it’s not something most authors are experiencing, otherwise it would be mayhem. I am unable to update my theme which is something that will give me a few headaches in the upcoming days – as all buyers from this past week (and until it gets fixed) are getting a bugged theme.
Request processing...