2256 posts Digital Artist
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crozer
says

Hey,

I’m getting this error whenever I try to upload an updated version of my theme:

Any ideas?
The style.css file is obviously there, and within it the theme has been declared as always. Nothing has changed.

3072 posts
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wickedpixel
says

You probably forgot to zip the folder of the theme and not the theme files with the theme name.

2256 posts Digital Artist
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crozer
says

You probably forgot to zip the folder of the theme and not the theme files with the theme name.

Nope.

110 posts
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miroslavzv
says

It looks like more people have the same problem like you and many of my purchased items are

“This item has been removed by either staff or the author and is no longer available. Contact support for more details. “

And there are few very popular themes which are soft disabled. I asked few of my friends about it and they have too soft disabled items :/

Maybe support is slow or?

2256 posts Digital Artist
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  • Had an item that was trending
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crozer
says

Would be great to hear from Staff. I can’t update my theme.

2256 posts Digital Artist
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crozer
says

Well it truly seems that posting on the forums is useless now.

See you around.

1950 posts Do the Needful
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JamiGibbs
says

Hi crozer,

Can you let us know your support ticket number?

2256 posts Digital Artist
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crozer
says

Hi crozer, Can you let us know your support ticket number?

Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?

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organicbee
says


Hi crozer, Can you let us know your support ticket number?
Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?

someone else mention this on the forums the other day, I cant find that thread now though

2256 posts Digital Artist
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  • Had an item that was trending
  • Elite Author: Sold more than $75,000 on Envato Market
+14 more
crozer
says



Hi crozer, Can you let us know your support ticket number?
Hey Jami, I haven’t sent any tickets because I assumed this would be a non-local bug on the marketplace(s). Apparently I am the only one experiencing this?
someone else mention this on the forums the other day, I cant find that thread now though

Okay, but it’s not something most authors are experiencing, otherwise it would be mayhem. I am unable to update my theme which is something that will give me a few headaches in the upcoming days – as all buyers from this past week (and until it gets fixed) are getting a bugged theme.

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