24 posts
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
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  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
ThemeFluent
says

I put in a ticket a few days ago to rename one of my plugins.

The plugin was named “User Profiles Plugin for WordPress”

I asked for it to be renamed “User Profiles Made Easy – WordPress Plugin” because that is the name it has been going by.

I never got any email response to my support ticket, but today I find the item is now named simply “Made Easy – WordPress Plugin”

Really? How do they miss the main key words of the title (User Profiles) and call something “Made Easy”? Doesn’t such a non-descriptive file name go against Envato’s own terms?

Am I stuck with this for another 3-4 days, or does anyone know a faster way to get this fixed?

I tried placing comments about the title in a file update as a message to the reviewer several times, but they seem to just be ignored.

86 posts
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  • Located in United Kingdom
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+1 more
groupp
says

I put in a ticket a few days ago to rename one of my plugins.

The plugin was named “User Profiles Plugin for WordPress”

I asked for it to be renamed “User Profiles Made Easy – WordPress Plugin” because that is the name it has been going by.

I never got any email response to my support ticket, but today I find the item is now named simply “Made Easy – WordPress Plugin”

Really? How do they miss the main key words of the title (User Profiles) and call something “Made Easy”? Doesn’t such a non-descriptive file name go against Envato’s own terms?

Am I stuck with this for another 3-4 days, or does anyone know a faster way to get this fixed?

I tried placing comments about the title in a file update as a message to the reviewer several times, but they seem to just be ignored.

I requested a staff reply for you. Maybe they can help :D

24 posts
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  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
ThemeFluent
says

Thank you groupp, I hope so :)

2778 posts
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  • Member of the Envato Team
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+23 more
contrastblack
Envato team
says

Hey gents,

I’ve just notified Support about this, will see if they can assist as soon as possible. Thank you for your patience!

p.s: also altered the title as per request via flagged message :)

Cheers.

24 posts
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
ThemeFluent
says

Thanks so much contrastblack!

30 posts
  • Has been part of the Envato Community for over 2 years
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  • Helped improve Envato sites by detecting a security issue
  • Located in Venezuela, Bolivarian Republic of
argenisferrer
says

Hi ThemeFluent!

Sorry about the mixup we have corrected the name just now. Please check and make sure everything is ok :)

24 posts
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
ThemeFluent
says

Thank you argenisferrer, the title is good now.

If possible, could you please change the title of my other plugin: Ajax Content Browser for WordPress

I would like it changed to: Ajax Content Navigator for WordPress

This should have been the original name of the plugin but for some reason it got mixed up.

Thanks so much, everyone has been so helpful!

30 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Helped improve Envato sites by detecting a security issue
  • Located in Venezuela, Bolivarian Republic of
argenisferrer
says

Could you please reply to the ticket you already had created with that request? This will reopen the ticket and I’ll take care of it!

Sorry for the extra step, but we really need to have those recorded on the ticket.

24 posts
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
ThemeFluent
says

Sure, just one thing – how do I reply to a ticket?

I never got any email confirmation when opening the ticket or when it was addressed.

92 posts Code Addict
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  • Had an item that was trending
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+6 more
castlecode
says

Sure, just one thing – how do I reply to a ticket? I never got any email confirmation when opening the ticket or when it was addressed.

check your spam folder!

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