9 posts
  • Bought between 10 and 49 items
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Antigua says

I see a number of users complaining about the errors on this theme. I should have checked before I purchased. No one would release a product without complete testing.

If you could either send me the fix or return my money so I can purchase a theme that works would greatly appreciate a support response not silence in this matter.

Lis

Fatal error: Call to a member function options() on a non-object in /home/guatema2/public_html/wp-content/themes/guesthouse/index.php on line 34
2263 posts Bird is the word..
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jonathan01 says

you will need to seek support from the author of the file I believe they have a support forum mentioned to other buyers in the comments which you mention – here is the link given to other buyers from the author:

http://support.ait-themes.com

Hope that helps!

Jonathan

9 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Antigua says

Thanks however I purchased this theme from you not the developer. As stated on their support form they do not have it fixed the problem.

I want my money returned or I will simply have my Bank reject the payment. You sold a theme that does not WORK .

Lis

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KingDog Staff says

If there is something wrong with the theme, please contact Support. Thanks!

9 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Antigua says

This is the Fatal error: Call to a member function options() on a non-object in /home/guatema2/public_html/wp-content/themes/guesthouse/category.php on line 15

On the developers site they state they are working on a fix that the theme does not work!!!. Again you sold this theme return my money. NOW .

We run over 800 sites I will flood the net with your lack of actions. Bad business. Lis

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KingDog Staff says

I understand Antigua, but this is just a general discussion forum, it’s not for file support. Please contact Support if you have problems with the theme or would like to request a refund. Thanks.

9 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Antigua says

Okay I will after I post on Complaint boards dot com, run a few press releases with your threads, call my bank and Paypal. You will see by morning anything related to your theme business will be attached to this on the first page of all search results. This is a rip off. Pay me my money back NOW . This theme does not work, is broken as the developer states. Even my hosting company new this after I purchased.

You are sending me to support for a theme the developer cannot fix. Dumb. Lis

Lis

3118 posts
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chrisakelley says

Okay I will after I post on Complaint boards dot com, run a few press releases with your threads, call my bank and Paypal. You will see by morning anything related to your theme business will be attached to this on the first page of all search results. This is a rip off. Pay me my money back NOW . This theme does not work, is broken as the developer states. Even my hosting company new this after I purchased.

You are sending me to support for a theme the developer cannot fix. Dumb. Lis

Lis

Hi, no. One can issue a refund you need to go through envatos support channels to get one which is what Travis is linking you to http://support.envato.com/index.php?/Tickets/Submit

This is not a link to the developers site but the market place forums…

Also note that no one here have the capability of actually giving your money back, you are not taking the proper actions which is contacting Envatos support http://support.envato.com/index.php?/Tickets/Submit

Also the dev has said they are updating it… http://support.ait-themes.com/discussion/2250/page-shows-fatal-error-after-installation-and-activation-of-guesthouse-theme

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KingDog Staff says

OrganicBeeMedia is exactly correct. I understand you’re upset, but no one here on this forum can issue a refund. Envato Support will be more than happy to help you if you just open a ticket and go through the correct channel.

1 post
  • Bought between 1 and 9 items
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vbasp says

I Purchase a guesthouse anda he is not working. I canĀ“t using reservation module. i try install the theme using wp admin, but return error FastCGI Error

The FastCGI Handler was unable to process the request. Error Details:

The FastCGI process exceeded configured request timeout Error Number: 258 (0×80070102). Error Description: The wait operation timed out. HTTP Error 500 – Server Error. Internet Information Services (IIS)

what i have to do?

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