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Briany
Envato team
says

Hi Everyone!

Envato Marketplace Support has some exciting news. We’re implementing a new Support Center. Yay! This means that we’re changing the system that we use to handle all your support requests.

We’re going live with this change today (Thursday 19th June AEST) and have been working hard to ensure it’s as seamless for you as possible. You can read more about it in our Notes Post.

We also have some FAQ’s available.

Thanks Envato Support

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ESM
says

Good news :)

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dtbaker
Moderator
says

Woo! Great news. I hope zendesk will let you all manage the support queue easier :)

ps: The before/after screenshots on the notes page are the same.

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designingmedia
says

Dear Briany,

I am not displeased with your support system. Last 4 days waiting answer my small question :(

Also, I’ve submitted 2 tweet from Twitter and still waiting answer.

Regards.

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JOGJAfile
says

Thanks Briany, Great info :D !

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Crusader12
Envato team
says

Nice :D

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designmonstr
says

That’s a really great news. :)

Thanks!

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hostlin
says

Nice & Fast – I am Expecting “Live Chat Support” on Future :)

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styleWish
says

great! :)

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TigerModules
says

What platform are you moving to?

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