14 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
Briany
Envato team
says

Hi Everyone!

Envato Marketplace Support has some exciting news. We’re implementing a new Support Center. Yay! This means that we’re changing the system that we use to handle all your support requests.

We’re going live with this change today (Thursday 19th June AEST) and have been working hard to ensure it’s as seamless for you as possible. You can read more about it in our Notes Post.

We also have some FAQ’s available.

Thanks Envato Support

50 posts
  • Helped several times protecting Envato Market against copyright violations
  • Has been a beta tester for an Envato feature
  • Joined an Envato Football competition
  • Has sold $5,000+ on Envato Market
+4 more
ESM
says

Good news :)

5410 posts
  • Has sold $750,000+ on Envato Market
  • Helps us moderate the forums
  • Won a competition
  • Has been part of the Envato Community for over 6 years
+20 more
dtbaker
Moderator
says

Woo! Great news. I hope zendesk will let you all manage the support queue easier :)

ps: The before/after screenshots on the notes page are the same.

101 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Had an item that was trending
  • Sells items exclusively on Envato Market
+5 more
designingmedia
says

Dear Briany,

I am not displeased with your support system. Last 4 days waiting answer my small question :(

Also, I’ve submitted 2 tweet from Twitter and still waiting answer.

Regards.

226 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
JOGJAfile
says

Thanks Briany, Great info :D !

235 posts
  • Located in United States
  • Member of the Envato Team
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+14 more
Crusader12
Envato team
says

Nice :D

82 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 50+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
designmonstr
says

That’s a really great news. :)

Thanks!

354 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
hostlin
says

Nice & Fast – I am Expecting “Live Chat Support” on Future :)

505 posts stylewish.org
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a Most Wanted contest
  • Had an item featured in an Envato Bundle
  • Contributed a free file of the month
+10 more
styleWish
says

great! :)

139 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+2 more
TigerModules
says

What platform are you moving to?

by
by
by
by
by
by