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Briany Envato team says

Hi Everyone!

Envato Marketplace Support has some exciting news. We’re implementing a new Support Center. Yay! This means that we’re changing the system that we use to handle all your support requests.

We’re going live with this change today (Thursday 19th June AEST) and have been working hard to ensure it’s as seamless for you as possible. You can read more about it in our Notes Post.

We also have some FAQ’s available.

Thanks Envato Support

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ESM says

Good news :)

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dtbaker Moderator says

Woo! Great news. I hope zendesk will let you all manage the support queue easier :)

ps: The before/after screenshots on the notes page are the same.

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designingmedia says

Dear Briany,

I am not displeased with your support system. Last 4 days waiting answer my small question :(

Also, I’ve submitted 2 tweet from Twitter and still waiting answer.

Regards.

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JOGJAfile says

Thanks Briany, Great info :D !

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Crusader12 Envato team says

Nice :D

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designmonstr says

That’s a really great news. :)

Thanks!

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hostlin says

Nice & Fast – I am Expecting “Live Chat Support” on Future :)

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styleWish says

great! :)

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TigerModules says

What platform are you moving to?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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