1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

Good to hear that!

Now it’s time to open a test ticket ;):evil:

398 posts
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 1+ members
  • Has been part of the Envato Community for over 3 years
+1 more
Octopusic says

Very nice. It’s really important to provide a great customers service

203 posts
  • Had an item featured in an Envato Bundle
  • Contributed a free file of the month
  • Has sold $40,000+ on Envato Market
  • Has been part of the Envato Community for over 4 years
+3 more
AliA says

nice thats great :)

100 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been part of the Envato Community for over 1 year
+4 more
designingmedia says

6 days left still no answer my questions : Ticket ID: GDL-772-27961

All old version support messages deleted or ?

13 posts
  • Helped protect Envato Market against copyright violations
  • Sells items exclusively on Envato Market
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
+4 more
Juan323 says

Excellent idea!!!

194 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
ArashFarivar says

Why is my reply to this thread deleted? :O Can’t find it

1623 posts
  • Has been part of the Envato Community for over 8 years
  • Has referred 10+ members
  • Located in Australia
  • Has sold $40,000+ on Envato Market
+10 more
collis Envato team says

Is not clear from the note posts but this means faster support answer or is just a cosmetic change?

Great question Doru! It’s part of a larger block of work which is aimed at faster and better help. But it’s just one piece. With the switch over to the new Zendesk system, we’ve got a whole new set of functionality to draw on. The most important is better metrics. Our old support system didn’t do a very good job with data. When we were small, it was pretty easy to identify problem issues and drilldown. But these days the support team is pretty big, and the volume of tickets flowing through is huge! Better metrics will give us the tools to reflect on performance in different types of tickets and look for patterns to improve on.

Zendesk has some other neat stuff as well which we’ll be making use of, but you’ll start to see that in the next phase of the help centre rollout. It’s a really big project that the operations team is undertaking and they’ve been really excited. There was a LOT of cake this week to celebrate this launch 8-)

8134 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says


Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)

we want photos! and videos :)

1649 posts
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
Anps says

Zendesk, nice so we except now zendesk will get the so needed official envato purchase code verify’er app soon? :)

Other than that nice job and happy “cake-ing”

21 posts Premium Magento Themes
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
infortis says



Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)
we want photos! and videos :)

And a cake!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by