1867 posts The Last Man Standing
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+10 more
ImanGM
Moderator
says

Good to hear that!

Now it’s time to open a test ticket ;):evil:

501 posts
  • Has sold $1,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1+ members
+3 more
Octopusic
says

Very nice. It’s really important to provide a great customers service

280 posts
  • Had an item that became a weekly top seller
  • Had an item featured in an Envato Bundle
  • Contributed a free file of the month
  • Has sold $40,000+ on Envato Market
+4 more
AliA
says

nice thats great :)

101 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Sells items exclusively on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
+4 more
designingmedia
says

6 days left still no answer my questions : Ticket ID: GDL-772-27961

All old version support messages deleted or ?

16 posts
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Has sold $10,000+ on Envato Market
+5 more
Juan323
says

Excellent idea!!!

200 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
ArashFarivar
says

Why is my reply to this thread deleted? :O Can’t find it

1662 posts
  • Has been part of the Envato Community for over 9 years
  • Has referred 10+ members
  • Located in Australia
  • Has sold $40,000+ on Envato Market
+12 more
collis
Envato team
says

Is not clear from the note posts but this means faster support answer or is just a cosmetic change?

Great question Doru! It’s part of a larger block of work which is aimed at faster and better help. But it’s just one piece. With the switch over to the new Zendesk system, we’ve got a whole new set of functionality to draw on. The most important is better metrics. Our old support system didn’t do a very good job with data. When we were small, it was pretty easy to identify problem issues and drilldown. But these days the support team is pretty big, and the volume of tickets flowing through is huge! Better metrics will give us the tools to reflect on performance in different types of tickets and look for patterns to improve on.

Zendesk has some other neat stuff as well which we’ll be making use of, but you’ll start to see that in the next phase of the help centre rollout. It’s a really big project that the operations team is undertaking and they’ve been really excited. There was a LOT of cake this week to celebrate this launch 8-)

8176 posts
  • Had an item that became a weekly top seller
  • Has sold $40,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Has been part of the Envato Community for over 6 years
+7 more
doru
says


Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)

we want photos! and videos :)

1861 posts
  • Has referred 100+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+7 more
Anps
says

Zendesk, nice so we except now zendesk will get the so needed official envato purchase code verify’er app soon? :)

Other than that nice job and happy “cake-ing”

22 posts Premium Magento Themes
  • Had an item that became a weekly top seller
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
+6 more
infortis
says



Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)
we want photos! and videos :)

And a cake!

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