1891 posts The Last Man Standing
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ThemeWisdom
says

Good to hear that!

Now it’s time to open a test ticket ;):evil:

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Octopusic
says

Very nice. It’s really important to provide a great customers service

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AliA
says

nice thats great :)

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designingmedia
says

6 days left still no answer my questions : Ticket ID: GDL-772-27961

All old version support messages deleted or ?

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Juan323
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Excellent idea!!!

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ArashFarivar
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Why is my reply to this thread deleted? :O Can’t find it

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collis
Envato team
says

Is not clear from the note posts but this means faster support answer or is just a cosmetic change?

Great question Doru! It’s part of a larger block of work which is aimed at faster and better help. But it’s just one piece. With the switch over to the new Zendesk system, we’ve got a whole new set of functionality to draw on. The most important is better metrics. Our old support system didn’t do a very good job with data. When we were small, it was pretty easy to identify problem issues and drilldown. But these days the support team is pretty big, and the volume of tickets flowing through is huge! Better metrics will give us the tools to reflect on performance in different types of tickets and look for patterns to improve on.

Zendesk has some other neat stuff as well which we’ll be making use of, but you’ll start to see that in the next phase of the help centre rollout. It’s a really big project that the operations team is undertaking and they’ve been really excited. There was a LOT of cake this week to celebrate this launch 8-)

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doru
says


Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)

we want photos! and videos :)

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Anps
says

Zendesk, nice so we except now zendesk will get the so needed official envato purchase code verify’er app soon? :)

Other than that nice job and happy “cake-ing”

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infortis
says



Is not clear from the note posts but this means faster support answer or is just a cosmetic change?
There was a LOT of cake this week to celebrate this launch 8-)
we want photos! and videos :)

And a cake!

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