6839 posts
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KingDog
Envato team
says

1406 posts
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Pricop
says
395 posts
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COROT-7b
says

I’m waiting for the answer to my question for 5-day. It is rather annoying.

These changes will speed up the response of staff to the author, who need help?

6839 posts
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KingDog
Envato team
says

I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?

We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

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Australia
says

Goodonya Travis.

I for one look fwd to your updates and trust you have all of our best interests at heart.

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KingDog
Envato team
says

Goodonya Travis. I for one look fwd to your updates and trust you have all of our best interests at heart.

Who are you and what have you done with Australia?

:D

5492 posts
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Australia
says


Goodonya Travis. I for one look fwd to your updates and trust you have all of our best interests at heart.

Who are you and what have you done with Australia?

:D

Haha it did come across rather sedate for me huh. Lol

61 posts Support Junkie
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HeckSarah
Envato team
says


I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?
We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

Travis knows whats up, trust me guys!

We are working very hard to make sure we answer you as quickly as possible, promise :D

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bolderelements
says

Wow! That’s great, so long as it helps to increase response time too. I don’t need to contact support often, but when I or my client do, it takes several days to receive a response. I know how disappointed buyers are when authors don’t respond within a couple days max so I can only imagine how difficult it is for envato to keep up!

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cssignitervip
says

Awesome! I can’t even remotely imagine how difficult it must be to support a community with a population of 4,000,000 members!

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