6560 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

1400 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+7 more
Pricop
says
394 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
COROT-7b
says

I’m waiting for the answer to my question for 5-day. It is rather annoying.

These changes will speed up the response of staff to the author, who need help?

6560 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?

We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

5492 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Located in Australia
  • Has sold $1,000+ on Envato Market
+5 more
Australia
says

Goodonya Travis.

I for one look fwd to your updates and trust you have all of our best interests at heart.

6560 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Goodonya Travis. I for one look fwd to your updates and trust you have all of our best interests at heart.

Who are you and what have you done with Australia?

:D

5492 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Located in Australia
  • Has sold $1,000+ on Envato Market
+5 more
Australia
says


Goodonya Travis. I for one look fwd to your updates and trust you have all of our best interests at heart.

Who are you and what have you done with Australia?

:D

Haha it did come across rather sedate for me huh. Lol

61 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah
Envato team
says


I’m waiting for the answer to my question for 5-day. It is rather annoying. These changes will speed up the response of staff to the author, who need help?
We’ve been bringing on and training new Support staff for the past few months, but we’d really love to get the reply times down and the ticket queue under control. Sorry for the longer than usual wait for ticket responses. We’re hoping this new system will help us identify bottle necks so that we can move people through the backlog quicker or help users answer their questions without needing to open a ticket. Thanks!

Travis knows whats up, trust me guys!

We are working very hard to make sure we answer you as quickly as possible, promise :D

161 posts WordPress Addict
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
+4 more
bolderelements
says

Wow! That’s great, so long as it helps to increase response time too. I don’t need to contact support often, but when I or my client do, it takes several days to receive a response. I know how disappointed buyers are when authors don’t respond within a couple days max so I can only imagine how difficult it is for envato to keep up!

62 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
cssignitervip
says

Awesome! I can’t even remotely imagine how difficult it must be to support a community with a population of 4,000,000 members!

Helpful Information

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