26 posts
  • Has collected 100+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 1 year
Zinux_LLC says

We have submitted our second claim against a product that does not provide an advertised feature, and is even acknowledged by an author. Envato support has not responded to our second claim. But denied our initial stating “Our Review Team has checked both the item’s live previews and full screen is working as intended. Could you please try to redownload your items as the author might have issued an update.”

However, we clearly explained that the feature does not work and even included reference to the author’s post validating our claim and that the feature would require a 2-3 months delay. And have still yet to receive a refund, or any form of compensation for this blatant abuse of the Envato system.

We have already purchased an alternative that does truly offer full-screen, and therefore have no need for the one previously purchased which still does not support true full-screen, only full-browser… There is a big difference between the two.

We ask that Envato please review our claim, and process our request as it has been validated. If any mods or administrators can post a reply to this and assist, or provide another method of forwarding this to the higher management at Envato we would love to have that information.

We love Envato and the community, but a violation of policy is a violation of policy and a company should not be punished with a non-functional product that was false-advertised. Regardless of the reason, it simply is not good business.

55 posts Envato Studio Liaison
  • Has been a beta tester for an Envato feature
  • Interviewed on an Envato blog
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+4 more
blimpage Envato team says

Hi Zinux_LLC, I’ve just sent you a reply to your support ticket (EUK-343-83413). From what I can see it looks like we’ve been waiting for you to get back to us, so it’s possible that our emails have been ending up in your Spam folder.

I’ll lock this thread now. Could you please check to see if you’ve received my email?

Cheers!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by