I’ve started filling out the FAQ sections on my themes as it seems like a quick and easy way for buyers to get answers without having to open the docs or leave a comment. I’m just not convinced that it will actually help out.
Sellers: Do you use the FAQ section and does it help decrease support questions?
Buyers: Do you use the FAQ section and find it helpful?
I currently don’t use them, but I would if I knew I get less support requests on popular issues.
Only because it is easy to link to in replies – I get the feeling buyers rarely look though.
Seller: Currently ignored the FAQ section 100% as I felt buyers never read both FAQ and help documents. I used it few years back (inserted in description) and that reduced a lot of support headaches.
I think the way the FAQ section provided by Envato few years back was very poor and almost every one started ignoring it. Recently that section improved a lot in terms of usability but I think it is too late to revert back the old buyers to spend time on there.
We can answer each and every question! It works
The FAQ section would be quite helpful if it is was integrated better with the themes.
For instance, if Envato added a link to the theme’s FAQ in the download dropdown that appears when the user downloads the theme for the first time, that would make users take notice of it and remember it.
I would guess that 99% of buyers don’t even notice those small tabs “FAQ” and “Support”. If they were were prominent I think they would be utilized a lot more by both devs & buyers.